Bilingual Customer Success Coordinator — Remote (Canada)

Ziing Group Inc.; Canada; Hybrid; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive Total Compensation

Monthly cell phone allowance

25+ Days of Time Off Annually

Comprehensive Group Benefit Program

Employee Assistance Program

Job summary

Ziing Group Inc. is seeking a Bilingual Customer Success Coordinator to support their Eastern Canada operations. The role involves coordinating delivery activities, resolving customer issues, and maintaining accurate operational data. Ideal candidates will have over three years of experience in customer service or logistics and must be fluent in both French and English. This position offers flexibility with remote work in Canada, competitive benefits, and a supportive work environment that values growth and responsibility.

Qualifications

• 3+ years experience in customer service, operations, logistics or a related field.
• Familiarity with transportation or warehousing is an asset.
• Ability to provide training and coaching to service providers.

Responsibilities

• Support dispatching and monitoring of orders in the company's Order Management System.
• Coordinate between Customer Success, Sales, and Finance to resolve operational issues.
• Generate and maintain reports related to contracts and operational metrics.

Skills

Bilingual (French and English)

Customer service experience

Logistics knowledge

Detail-oriented

Organizational skills

Education

Secondary education in customer service, logistics or related field

Tools

Microsoft Office Suite

Job description

Ziing Group Inc. is seeking a Bilingual Customer Success Coordinator to support their Eastern Canada operations. The role involves coordinating delivery activities, resolving customer issues, and maintaining accurate operational data. Ideal candidates will have over three years of experience in customer service or logistics and must be fluent in both French and English. This position offers flexibility with remote work in Canada, competitive benefits, and a supportive work environment that values growth and responsibility.