Bilingual Customer Care Specialist (Remote)

Lineage Logistics; Saint-Laurent-de-l'Île-d'Orléans; On-site; CAD 42,000 - 56,000; Full time

Job summary

Lineage Logistics is seeking a remote-to-hybrid customer services specialist in Canada to process orders, verify accounts, and track product availability. You will maintain professional relationships with customers and generate requested reports while coordinating with warehouse teams to ensure smooth daily operations.

The role requires bilingual English and French communication, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• High School diploma or GED may be required depending on facility.
• Excellent verbal and written communication in English and French.
• Strong organizational and multitasking abilities.

Responsibilities

• Process customer orders and verify accounts promptly.
• Track product availability and respond to inquiries in a timely manner.
• Generate customer reports on request (weekly, monthly).
• Coordinate with warehouse team for daily shifts and scheduling.
• Resolve customer issues and maintain organized documentation.
• Collaborate with Inventory and Operations to investigate discrepancies.

Skills

Bilingual English/French

Customer service

Communication

Organizational skills

Microsoft Office

Education

High School diploma or GED

Tools

MS Office

Job description

Lineage Logistics is seeking a remote-to-hybrid customer services specialist in Canada to process orders, verify accounts, and track product availability. You will maintain professional relationships with customers and generate requested reports while coordinating with warehouse teams to ensure smooth daily operations.

The role requires bilingual English and French communication, strong organizational skills, and proficiency with Microsoft Office.