Customer Success Coordinator, Bilingual

Ziing Group Inc.; Canada; Hybrid; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive Total Compensation

Monthly cell phone allowance

25+ Days of Time Off Annually

Comprehensive Group Benefit Program

Employee Assistance Program

Job summary

Ziing Group Inc. is seeking a Bilingual Customer Success Coordinator to support their Eastern Canada operations. The role involves coordinating delivery activities, resolving customer issues, and maintaining accurate operational data. Ideal candidates will have over three years of experience in customer service or logistics and must be fluent in both French and English. This position offers flexibility with remote work in Canada, competitive benefits, and a supportive work environment that values growth and responsibility.

Qualifications

• 3+ years experience in customer service, operations, logistics or a related field.
• Familiarity with transportation or warehousing is an asset.
• Ability to provide training and coaching to service providers.

Responsibilities

• Support dispatching and monitoring of orders in the company's Order Management System.
• Coordinate between Customer Success, Sales, and Finance to resolve operational issues.
• Generate and maintain reports related to contracts and operational metrics.

Skills

Bilingual (French and English)

Customer service experience

Logistics knowledge

Detail-oriented

Organizational skills

Education

Secondary education in customer service, logistics or related field

Tools

Microsoft Office Suite

Job description

Founded in 2018 by supply chain and technology experts, Ziing is redefining what logistics can be.

As a Canadian-based logistics and technology leader, we orchestrate thousands of deliveries every day across North America. Backed by a dedicated team of Service Partners and drivers, we facilitate the movement of small to large freight, supporting a wide variety of industries from home delivery to auto parts to farming equipment and healthcare.

We saw an opportunity to be the first logistics company that didn’t just integrate digital technology into our operations—we founded our entire business upon it. Harnessing the power of data, integrated systems, clean technology, and AI‑driven automation, we help our clients deliver on their promise of excellent customer service.

Driven by our core values of humble, hungry, and mindful, we are growing fast and shaping the future of technology. We are looking for people who want to be part of something big and bold that makes a real impact.

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THE OPPORTUNITY – CUSTOMER SUCCESS COORDINATOR, BILINGUAL

To deliver on our promise to our customers, we count on exceptionally talented, bright, and committed people. This position supports our Eastern Canada operations team and will report to the Director of Operations.

This role provides day‑to‑day operational and administrative support to final‑mile logistics operations. It ensures smooth execution of delivery activities by coordinating drivers, resolving delivery issues, supporting technology platforms, maintaining accurate operational data and supporting contracts administration. The ideal candidate is highly organized, detail‑oriented, and comfortable working across systems and teams. The role acts as a key link between drivers, dispatch, customer service, and operations leadership to maintain high service levels and operational efficiency.

What You Will Do

• Support dispatching and the monitoring of orders in the company's Order Management System (OMS).
• Support same‑day issue resolution related to tracking and tracing for delays, missed deliveries or route changes.
• Assist with customer communications related to service, contracts, renewals, and billing inquiries as needed.
• Act as a point of coordination between Customer Success, Sales, and Finance to resolve customer‑related operational issues.
• Generate and maintain reports related to contracts, billing status, renewals, and operational metrics.
• Monitor contract milestones, expirations and flag upcoming actions to relevant stakeholders.
• Ensure contracts are accurately recorded, stored, and kept current in contract management and CRM systems.
• Coordinate customer onboarding and customer launches.
• Monitor Service Partner contracts, including insurance, WCB, and legal compliance.
• Review and recommend best practices and standardization in the service network.
• Support ongoing improvements to systems, tools, and customer success processes as the company scales.
• Conduct business with adherence to Company Core Values and regulatory compliance.
• Provide training and coaching to service providers.
• Provide feedback on efficiencies to enhance productivity and service.

What You Bring

• Secondary education in customer service, logistics or a related field.
• 3+ years experience in customer service, operations, logistics or a related field.
• Experience with the full suite of Microsoft products.
• Previous experience within the transportation or warehousing sector is an asset but not a requirement.
• Fluency in French and English is required, oral and written.

This position is eligible for Remote work in Canada. Hours of work are Tue‑Sat 7:00am–4:00pm EST. Hours of work are subject to change based on operational requirements.

*This position is eligible for our Employee Referral bonus program*.

What We Offer

• Competitive Total Compensation including $100.00 monthly cell phone allowance.
• 25+ Days of Time Off Annually.
• Modern Group Benefit Program which includes life, disability, health, and dental coverage as well as a flexible Health & Wellness Account.
• Employee Assistance Program with enhanced mental health coverage.

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