Bilingual Customer Service & Tech Support Specialist

Talkpush; Belleville; On-site; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid training days

DailyPay enrollment

Mentorship programs

Diversity & inclusion programs

Job summary

Concentrix in Belleville, ON is recruiting a Customer Service / Tech Support Representative to deliver exceptional customer experiences and tech-based solutions. The role emphasizes bilingual English/French communication, cashiering-like software support, and assisting small businesses with financial programs.

You will join a diverse team, receive comprehensive training, and benefit from ongoing development opportunities, flexible training, and a modern office environment.

Qualifications

• Must have relevant technical support experience with hardware, software, networking, data storage, troubleshooting, repair.
• Speak and write in both English and French.
• Assist customers in both French and English.
• Must be 18 years of age or older.
• Must have a high school diploma or GED.
• Must have at least one year of customer service experience.
• Experience with data entry for banking, tax filing and business workflows.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.
• Ability to effectively communicate, both written and verbal.
• Demonstrate patience in all customer contact situations; rotate shifts as needed.

Responsibilities

• Provide account maintenance and status updates (Accounting Software).
• Troubleshoot basic and routine customer issues that are technical in nature (hardware, software, networking).
• Answer product & billing inquiries.
• Assist customers in accounting software setup.
• Provide exceptional customer service to small businesses with their financial program.
• Provide cross or base-up sales when appropriate.
• Resolve discrepancies for standard workflows and customize non-standard setups.

Skills

Technical support

Bilingual English/French

Customer service

Communication

Patience

Multitasking

Education

High school diploma or GED

Tools

Accounting Software

Data Entry

Job description

Concentrix in Belleville, ON is recruiting a Customer Service / Tech Support Representative to deliver exceptional customer experiences and tech-based solutions. The role emphasizes bilingual English/French communication, cashiering-like software support, and assisting small businesses with financial programs.

You will join a diverse team, receive comprehensive training, and benefit from ongoing development opportunities, flexible training, and a modern office environment.