Tech-Savvy Customer Support Specialist

Concentrix; Niagara Falls; On-site; CAD 36,000 - 45,000; Full time

Benefits offered by this job

Base salary $19.50/hr + incentives

DailyPay enrollment option

Networking groups and inclusion

Job summary

Concentrix in Niagara Falls, ON, is seeking a Customer Service / Tech Support Representative to deliver friendly, knowledgeable help for our global clients. You’ll handle technical inquiries, greet customers professionally, and guide them toward effective solutions.

You’ll work onsite with a diverse team, enjoy a supportive culture, and benefit from training, career growth, and paid time off. The role offers a competitive hourly rate with incentives.

Qualifications

• 1 year of customer service experience or equivalent, with a High School diploma or GED.
• Effective communication skills in English, both written and verbally.
• Proficiency in fast-paced multi-tasking and ability to learn, including strong problem-solving skills.
• Patience in working with customers.
• Availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday; schedule changes every 3 months based on performance.

Responsibilities

• You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing rapport.
• Clarify customer requirements; probe for understanding; use resources to resolve non-standard issues.
• Prepare complete and accurate work including appropriately noting accounts.
• Maintain broad knowledge of client products such as smartphones, tablets, computers, and wearables.
• Deliver expert customer experiences…with a smile.

Skills

Customer service

English proficiency

Problem-solving

Multitasking

Education

High School diploma or GED

Tools

Smartphones

Tablets

Computers

Wearables

Job description

Concentrix in Niagara Falls, ON, is seeking a Customer Service / Tech Support Representative to deliver friendly, knowledgeable help for our global clients. You’ll handle technical inquiries, greet customers professionally, and guide them toward effective solutions.

You’ll work onsite with a diverse team, enjoy a supportive culture, and benefit from training, career growth, and paid time off. The role offers a competitive hourly rate with incentives.