Customer Service / Tech Support Rep (Bilingual: English / French) On-Site

Talkpush; Belleville; On-site; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid training days

DailyPay enrollment

Mentorship programs

Diversity & inclusion programs

Job summary

Concentrix in Belleville, ON is recruiting a Customer Service / Tech Support Representative to deliver exceptional customer experiences and tech-based solutions. The role emphasizes bilingual English/French communication, cashiering-like software support, and assisting small businesses with financial programs.

You will join a diverse team, receive comprehensive training, and benefit from ongoing development opportunities, flexible training, and a modern office environment.

Qualifications

• Must have relevant technical support experience with hardware, software, networking, data storage, troubleshooting, repair.
• Speak and write in both English and French.
• Assist customers in both French and English.
• Must be 18 years of age or older.
• Must have a high school diploma or GED.
• Must have at least one year of customer service experience.
• Experience with data entry for banking, tax filing and business workflows.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.
• Ability to effectively communicate, both written and verbal.
• Demonstrate patience in all customer contact situations; rotate shifts as needed.

Responsibilities

• Provide account maintenance and status updates (Accounting Software).
• Troubleshoot basic and routine customer issues that are technical in nature (hardware, software, networking).
• Answer product & billing inquiries.
• Assist customers in accounting software setup.
• Provide exceptional customer service to small businesses with their financial program.
• Provide cross or base-up sales when appropriate.
• Resolve discrepancies for standard workflows and customize non-standard setups.

Skills

Technical support

Bilingual English/French

Customer service

Communication

Patience

Multitasking

Education

High school diploma or GED

Tools

Accounting Software

Data Entry

Job description

Join a world-class team in Belleville, ON, as a Customer Service / Tech Support Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service / Tech Support Representative position at Concentrix is the right place for you!

As a Customer Service / Tech Support Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service / Tech Support Representative, you will:

• Provide account maintenance and status updates (Accounting Software)
• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products. Troubleshooting Expected Errors
• Answer product & billing inquiries
• Assist Customers in accounting software setup
• Provide exceptional customer service to small businesses with their financial program.
• Provide cross or base-up sales when appropriate
• Solve discrepancies for standard business workflows, and customize and fix non-standard setup for business workflows

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Representative role include:

• Must have relevant technical support experience with hardware, software, networking, data storage, troubleshooting, repair, etc., one year or more preferred
• Speak and Write in Both English and French
• Assist our customers in both French and English
• Must be 18 years of age or older
• Must have a high school diploma or GED
• Must have at least one year customer service experience
• Experience with Data Entry for Banking, Tax Filing and Business Workflows
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Ability to effectively communicate, both written and verbally
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $25.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• Paid training (12 days of classroom training) and performance-based incentives
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Cognitive Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement:

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI):

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

Only qualified applicants who are legally authorized to work in Canada will be considered.