Bilingual Customer Service Specialist (EN/FR) – Hybrid

Accerta; Toronto; Hybrid; CAD 47,000 - 64,000; Full time

Benefits offered by this job

Group Benefits

Pension Plan

Hybrid Work Environment

Home Office Stipend

Mental Health Support

Education Reimbursement

Employee Referral Reward

Job summary

Accerta is hiring a Bilingual Customer Service Representative in Toronto. The CSR handles inquiries via phone, chat, mail, email, and portal messages in English and French, delivering accurate information and compassionate service in a fast-paced environment.

The role supports access to social programs, documents interactions in CRM, and contributes to a consistent client experience. Hybrid work and a strong benefits package are offered.

Qualifications

• Fluency in English and French with strong communication skills.
• Minimum 2 years in call centre, customer service, or related environment.
• Knowledge of dental procedures or social programs is an asset.
• Experience with CRM systems, MS Office, and data entry accuracy.

Responsibilities

• Deliver high‑quality bilingual client service across channels.
• Respond to inquiries, provide accurate information, and meet standards.
• Maintain clear verbal and written communication in both languages.
• Record detailed notes in CRM; support first-contact resolution.
• Meet performance targets for call handling and response times.

Skills

Bilingual English/French

Customer service

Data entry

CRM systems

Microsoft Office

Communication

Interpersonal skills

Education

Secondary school diploma

Tools

CRM systems

Microsoft Office

Digital communication tools

Job description

Accerta is hiring a Bilingual Customer Service Representative in Toronto. The CSR handles inquiries via phone, chat, mail, email, and portal messages in English and French, delivering accurate information and compassionate service in a fast-paced environment.

The role supports access to social programs, documents interactions in CRM, and contributes to a consistent client experience. Hybrid work and a strong benefits package are offered.