Bilingual Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Kingston; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist to enhance client satisfaction and drive sales. This role involves engaging with customers, understanding their needs, and providing tailored solutions. You will be responsible for maintaining the store's visual standards while achieving sales goals. This position offers a dynamic environment where your contributions will directly impact customer experiences and store performance. If you are passionate about customer service and thrive in a retail setting, this opportunity is perfect for you.

Qualifications

• Ability to read, write, comprehend, and communicate in English and Spanish.
• Experience in retail or customer service roles is preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.

Skills

Customer Service

Sales Skills

Bilingual (English and Spanish)

Communication Skills

Inventory Control

Education

High School diploma or GED

Job description

Customer Service Specialist

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They are also responsible for promptly resolving customer concerns, ensuring maximum client satisfaction, staying updated on product features, and maintaining the high quality and visual standards of the products and store. The role involves achieving excellent customer service while consistently meeting the store's sales goals.

Job duties include contact with customers, which may involve minors; access to cash, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised, and a criminal history review is required to protect the business, staff, customers, vendors, contractors, and the public.

The selected individual will work at stores within a 20-mile radius of store #5445, located at 42 Portsmouth Avenue, Stratham, NH 03885.

Key Responsibilities

1. Ensure high levels of customer satisfaction through excellent sales service.
2. Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
3. Build productive trust relationships with wholesale and retail customers.
4. Process sales transactions accurately according to policies and procedures.
5. Achieve sales goals on a monthly, quarterly, and annual basis.
6. Maintain precise work order files and formulas.
7. Pull products from the sales floor or warehouse.
8. Tint and mix products according to customer specifications.
9. Stock shelves and set up displays.
10. Clean store equipment.
11. Load and unload delivery trucks.
12. Assist with deliveries as needed.
13. Maintain in-stock and presentable condition of assigned areas.
14. Stay knowledgeable about products and discuss available options with customers.
15. Follow inventory control procedures.
16. Suggest ways to improve sales.

Minimum Requirements

• Must be at least 18 years old.
• Legally authorized to work without sponsorship now or in the future.
• Ability to read, write, comprehend, and communicate in English and Spanish.
• Valid, unrestricted Driver's License.
• Ability to retrieve materials from shelves and lift/carry up to 50 lbs. frequently and 70 lbs. on occasion, with or without reasonable accommodations.
• Willingness to work all scheduled hours, including evenings and weekends, with or without reasonable accommodations.

Preferred Qualifications

• High School diploma or GED.
• At least one year of experience in delivery, retail, or customer service roles.
• Previous experience selling paint and related products.
• Experience operating tinting and mixing equipment.