Bilingual Customer Service Specialist / Spécialiste du service à la clientèle bilingue

YouSet; Montreal; Remote; CAD 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a Bilingual Customer Service Specialist to join its dynamic team. This exciting role involves engaging with clients, assisting them with their home and auto insurance needs, and ensuring their satisfaction through proactive communication. With a focus on technology and user experience, the company is transforming the insurance landscape in Canada, providing a supportive environment for professional growth. If you are passionate about customer service and looking for a rewarding opportunity in a fast-paced setting, this position is perfect for you!

Benefits

Competitive compensation with monthly bonus

Up to 5 weeks of vacation per year

Top-tier health benefits

100% remote work or office space

Flexible start date

Qualifications

• 5+ years of relevant customer service experience.
• Strong oral and written communication skills in French and English.

Responsibilities

• Assist clients with home and auto insurance needs and process requests.
• Communicate effectively with clients to build trust and satisfaction.

Skills

Customer Service

Problem-Solving

Bilingual (French and English)

Communication Skills

Technology Interest

Tools

CRM System

Job description

Bilingual Customer Service Specialist

Are you an empathetic Customer Service Specialist? Are you looking for a rewarding opportunity in a fast-growing company?

What's in it for you?

• Competitive compensation with monthly bonus
• Up to 5 weeks of vacation per year
• Top-tier health benefits (health, dental, vision, etc.) & life insurance
• 100% remote work or downtown Montreal office space
• Flexible start date (but the sooner the better!)

Why us?

YouSet is revolutionizing the insurance industry by combining technology, data and human expertise. We’re on a mission to build the most user-friendly and highly rated insurance platform in Canada.

In less than 4 minutes, our powerful technology screens the market to help you save 29% on average on your home and car insurance and get you covered instantly, online.

To date, we’ve helped over 250,000 users shop for their insurance with an average of 4.9 stars in online reviews.

What will you be responsible for?

1. Client Engagement: Assist clients with their home and auto insurance needs. Answer questions, provide documentation and process billing requests.
2. Client Follow-Up: Proactively reach out to clients regarding their policies to ensure we are continuously offering a policy that best suits their needs.
3. Communication: Communicate effectively via phone, email, and SMS with potential clients to build trust. Deliver outstanding customer service.
4. Performance Review: Monitor personal performance and meet daily/weekly/monthly targets.
5. Documentation: Maintain accurate records of client interactions and add follow-up activities in our CRM system.
6. Collaboration: Work closely with the customer service team to achieve team objectives. Participate in developing strategies to boost client retention and overall satisfaction.
7. Career Growth: Successfully write your broker exams (AMF and RIBO) after your first year with us.

Do you have what it takes?

• You have at least 5 years of relevant experience in customer service
• You're proactive and have strong problem-solving skills
• You have strong oral and written communication skills in French and English
• You're a quick learner with an interest in technology

This opportunity is for a full-time position in a high-growth company, with increasing responsibilities.

Do you picture yourself working with us? Don't miss your chance and apply today!