Bilingual Customer Service & Sales Specialist

Wolters Kluwer; Canada; On-site; CAD 42,000 - 54,000; Full time

Job summary

Wolters Kluwer Canada is seeking a customer service professional to handle inquiries across channels and build trust with customers. You will provide accurate product information, explain terms of sale, and inform customers about promotions.

The role emphasizes identifying customer needs, maintaining records, and adhering to company policies while supporting the sales process and special projects as needed.

Qualifications

• 1-3 years of related customer service, sales/telemarketing experience or equivalent formalized education.
• College or university degree or equivalent proven working experience.
• Excellent verbal and written communication skills, proficiency with Microsoft Office Suite, Outlook, Salesforce, and SAP (preferred).
• Bilingual in French and English (professional proficiency required, both verbal and written).
• Demonstrate commitment to the organization, be resilient, agile, flexible and take calculated risks.
• Take accountability for self and team.

Responsibilities

• Act as the company gatekeeper by attending to incoming customer contacts via all available communication channels.
• Answer questions about terms of sale and product information.
• Inform customer about promotions.
• Recognize and measure customers’ needs to attain satisfaction.
• Build mutual relationships and trust with customers using communication skills.
• Offer accurate and complete information using the available tools and guides.
• Maintain accurate customer records and notes.
• Adhere to procedures, guidelines, and policies.
• Process sales and contract orders, account updates, payments, and refunds.
• Assist with special projects or assignments when required.
• Maintain a high level of product and system knowledge and work with management team to ensure proper customer service is being delivered.

Skills

Customer service

Sales / Telemarketing

Microsoft Office

Outlook

Salesforce

SAP

Bilingual French English

Education

College/University degree

Tools

Microsoft Office Suite

Outlook

Salesforce

SAP

Job description

Wolters Kluwer Canada is seeking a customer service professional to handle inquiries across channels and build trust with customers. You will provide accurate product information, explain terms of sale, and inform customers about promotions.

The role emphasizes identifying customer needs, maintaining records, and adhering to company policies while supporting the sales process and special projects as needed.