Bilingual IT Service Desk Specialist — 100% Remote

Recrute Action; Montreal; Remote; CAD 44,000 - 50,000; Full time

Job summary

Recruit Action inc. is hiring a Bilingual IT Service Desk Specialist for a 100% remote position in Canada. You will handle calls from the advisor community, diagnose technical issues, and guide clients through solutions using a knowledge base and teammates for support.

This contract role requires 1+ year in support or call centre, strong IT troubleshooting, and fluency in French and English. Opportunities for on-site events 2–3 times per year are noted.

Qualifications

• 1+ year of experience in a call centre and/or technical support environment.
• General IT knowledge and experience troubleshooting hardware and software.
• Computer hardware troubleshooting skills.
• Experience working with printers.
• Strong technical troubleshooting and problem‑solving abilities.
• Customer problem‑solving skills.
• Bilingual in French and English, both verbal and written, to provide daily support to clients in Québec and outside Québec.

Responsibilities

• Answer calls from the advisor community.
• Listen carefully to understand technical issues.
• Ask clear questions to identify the appropriate solution.
• Use the Knowledgebase and previous experience to resolve client issues.
• Explain solutions clearly and simply.
• Search the Knowledgebase using keywords.
• Ask colleagues for assistance through online chats.
• Seek support from coaches and experienced teammates.
• Record clear notes after each call, including the solution or next steps.
• Help enhance the Knowledgebase by sharing acquired knowledge.
• Participate in structured training at the start of the assignment.
• Build confidence before handling calls independently.
• Continue learning new systems and solutions over time.
• Collaborate with the team to find solutions, share ideas, and learn from one another.
• Identify small, practical ways to make daily tasks easier for the team.

Skills

Call center experience

General IT knowledge

Hardware troubleshooting

Printer experience

Bilingual French/English

Strong troubleshooting

Customer problem solving

Independent learner

Education

CompTIA certification or similar

Tools

ServiceNow

Active Directory

Ticketing systems

Job description

Bilingual IT Service Desk Specialist — 100% Remote

• Industry Sales, Customer Service, and Contact Center


• Date Opened 10/29/2026


• Country Canada


• Job Opening ID 8135


• Job Type Contract

Job Description

Join the insurance sector for our client and discover an opportunity where technology, customer service, and continuous learning come together. Be part of a collaborative environment that values clear communication, teamwork, and a positive client experience.

What is in it for you:

• Hourly salary of $32-36, based on experience.


• On-site events 2 to 3 times per year.

Responsibilities:

• Answer calls from the advisor community.


• Listen carefully to understand technical issues.


• Ask clear questions to identify the appropriate solution.


• Use the Knowledgebase and previous experience to resolve client issues.


• Explain solutions clearly and simply.


• Search the Knowledgebase using keywords.


• Ask colleagues for assistance through online chats.


• Seek support from coaches and experienced teammates.


• Ensure clients understand the next steps when an issue cannot be resolved directly.


• Record clear notes after each call, including the solution or next steps.


• Help enhance the Knowledgebase by sharing acquired knowledge.


• Participate in structured training at the start of the assignment.


• Build confidence before handling calls independently.


• Continue learning new systems and solutions over time.


• Collaborate with the team to find solutions, share ideas, and learn from one another.


• Identify small, practical ways to make daily tasks easier for the team.

What you will need to succeed:

Required qualifications

• 1+ year of experience in a call centre and/or technical support environment.


• General IT knowledge and experience troubleshooting hardware and software.


• Computer hardware troubleshooting skills.


• Experience working with printers.


• Strong technical troubleshooting and problem‑solving abilities.


• Customer problem‑solving skills.


• Bilingual in French and English, both verbal and written, to provide daily support to clients in Québec and outside Québec.

Preferred qualifications

• CompTIA certification or similar technical background.


• Experience with ServiceNow or other ticketing systems.


• Familiarity with Active Directory.


• Strong general technical aptitude and troubleshooting depth.


• Excellent communication skills with a white‑glove customer service mindset.


• Strong de‑escalation skills and ability to remain calm under pressure.


• Proactive self‑starter with a strong sense of initiative.


• Ability to learn quickly.


• Ability to work independently.


• Collaborative and service‑oriented approach.