Bilingual Customer Service Representative – Montreal

Fuze HR; Montreal; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in Montreal is seeking a Customer Service Agent to manage service calls and technician dispatch. The role requires strong organizational skills, proficiency in Microsoft Office, and bilingual communication in French and English. This permanent position offers an opportunity to thrive in a dynamic environment.

Qualifications

• Bilingual in French and English, both spoken and written.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong resourcefulness and organizational skills.

Responsibilities

• Schedule and coordinate all service calls promptly after receipt.
• Dispatch technicians efficiently based on customer location.
• Maintain and optimize the appointment calendar and technician routes.

Skills

Proficiency in Microsoft Office Suite

Bilingual in French and English

Resourcefulness

Organizational skills

Teamwork ability

Job description

Role :

Customer Service Agent

Status :

Permanent

Location :

Montreal, QC (fully in office)

We are currently looking for a Customer Service Agent in the Montreal area!

The candidate will be responsible for scheduling and coordinating all service calls upon receipt. They will also coordinate appointments based on the territory covered by mobile technicians and installers.

Responsibilities:

• Schedule and coordinate all service calls promptly after receipt
• Dispatch technicians efficiently based on customer location
• Follow up with technicians after each call
• Maintain and optimize the appointment calendar and technician routes
• Forecast workload by day and week
• Handle administrative tasks related to billing
• Verify timesheets and purchase orders against maintenance schedules

Qualifications:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Bilingual in French and English, both spoken and written
• Strong resourcefulness and organizational skills
• Autonomy, initiative, and responsibility
• Teamwork ability
• Comfortable in a fast-paced, dynamic environment