Customer Service Representative, ISI Contact Center - 6 month term- Bilingual

Canadian Imperial Bank of Commerce; Montreal; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative for a dynamic ISI Contact Center role. This full-time position offers a unique opportunity to engage with clients, providing exceptional service while navigating various software applications. With a focus on relationship-building and client satisfaction, you will thrive in a fast-paced environment, all while enjoying competitive compensation and innovative workspaces. Join a team that values trust, teamwork, and personal growth, and make a meaningful impact in the banking sector.

Benefits

Competitive compensation

Banking benefits

Wellbeing support

Innovative workspaces

Technological tools

Qualifications

• Fluent in French and English with excellent communication skills.
• Ability to work in a fast-paced environment and build relationships.

Responsibilities

• Serve as the first point of contact for clients via phone and online.
• Participate in 4 weeks of onsite training in downtown Montreal.

Skills

Interpersonal Skills

Communication Skills

Client Service

Customer Engagement

Relationship Building

Ability to Work in Fast-Paced Environment

Fluency in French and English

Job description

Customer Service Representative, ISI Contact Center - 6 month term - Bilingual

Apply locations

Montréal, QC

Details

Type: Full time

Posted on: Posted Yesterday

Application deadline: June 24, 2025 (30+ days left)

Requisition ID: 2510879

About CIBC

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and ambitions, empowering you at work. Our team members have what they need to make a meaningful impact and are valued for who they are and what they contribute.

Learn more at CIBC.com

Responsibilities

1. Client Interaction: Be the first point of contact for ISI clients via phone and online, recognizing and assessing their needs to provide timely resolutions. Note: This is a non-advice role; no product or investment recommendations.
2. Training: Participate in approximately 4 weeks of onsite training in downtown Montreal, from Monday to Friday, 9:00 a.m. to 5:00 p.m. EST.
3. Work Hours: Contact Centre operates Monday to Friday, 8:00 a.m. to 8:00 p.m., requiring flexibility.
4. Work Environment: Details on onsite and remote work arrangements will be discussed during the interview.

Qualifications

• Excellent interpersonal and relationship-building skills.
• Ability to work in a fast-paced environment.
• Strong written and verbal communication skills.
• Fluent in French and English.
• Ability to navigate multiple software applications efficiently.

Desired Attributes

• Client-focused attitude.
• Passion for learning and personal growth.
• Goal-oriented and motivated.
• Values trust, teamwork, and accountability.

Benefits

• Competitive compensation, banking benefits, wellbeing support, and additional programs.
• Innovative workspaces and technological tools.

Additional Information

• We are committed to diversity and inclusion. Accommodation requests can be directed to [e-mail].
• Legal eligibility and work permits are required.
• Applicants may be asked to complete assessments and skills tests.

Important Dates

Expected end date: January 9, 2026

Location: 1155 Rene Levesque, Montreal

Employment Type: Temporary (Fixed Term)

Weekly Hours: 37.5

Skills

Account Administration, Call Center, Client Service, Communication, Customer Engagement, Customer Experience (CX), Inbound Calls, Investment Funds, Investments, Relationship Building, Collaboration