Bilingual Customer Service Representative (French)

Uline; Cambridge; On-site; Full time

Job summary

Join a leading company as a Bilingual Customer Service Representative, where you’ll enhance customer experiences for French-speaking clients. This role involves processing orders, providing assistance via multiple channels, and becoming a product expert. Enjoy competitive pay and a supportive work environment.

Benefits

Company-paid health coverage

RRSP with 6% employer match

Multiple bonus programs

Paid holidays and generous time off

Tuition Assistance

On-site amenities

Monthly appreciation events

Modern, clean facilities

Qualifications

• Bilingual in English and French, fluent in both verbal and written communication.
• Prior customer service experience is a plus, but training will be provided.

Responsibilities

• Process customer orders and inquiries using advanced technology.
• Communicate via phone, email, and chat.
• Assist customers with navigating Uline's website and online orders.

Skills

Bilingual

Customer Service

Education

High school diploma

Bachelor's degree

Job description

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Base pay range

CA$32.00/hr - CA$36.00/hr

(English / French)

Location: Toronto Branch, 3333 James Snow Parkway, Milton, ON L9T 8L1

Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you’ll handle order details to deliver an exceptional experience for our French-speaking customers. Our company continues to grow, creating new career opportunities and job stability.

Position Details

• Process customer orders and inquiries using advanced technology.
• Communicate via phone, email, and chat.
• Assist customers with navigating Uline's website and online orders.
• Become a product and solutions expert to answer questions confidently.

Minimum Requirements

• High school diploma or equivalent; Bachelor's degree preferred.
• Prior customer service experience is a plus, but training will be provided.
• Bilingual in English and French, fluent in both verbal and written communication.

Benefits

• Company-paid health coverage and RRSP with 6% employer match from day one.
• Multiple bonus programs.
• Paid holidays and generous time off.
• Tuition Assistance for ongoing education.

Employee Perks

• On-site amenities including café, outdoor patio, and fitness center.
• Monthly appreciation events and community involvement opportunities.
• Modern, clean facilities.

About Uline

Uline is a family-owned distributor of shipping, industrial, and packaging materials with over 9,000 employees across North America. We are an equal opportunity employer and a drug-free workplace.