Bilingual Customer Service Representative

Recruit Action inc.; Montreal , Laval; Hybrid; CAD 28,000 - 40,000; Part time

Job summary

Recruit Action inc. in Montreal is seeking customer service professionals to support clients across Canada in the insurance sector. You will build relationships, expand knowledge of financial products, and contribute to a positive customer experience daily.

The role offers a hybrid schedule with 3 days in the office and an 8:00 am to 8:00 pm rotating weekday format, requiring strong communication skills in both French and English.

Qualifications

• 1 year of work experience in a contact center.
• Customer service focus and skills.
• Knowledge of business policies, procedures, and concepts.
• Bilingual in French and English to serve clients across Canada.

Responsibilities

• Handle increasingly complex client service requests accurately and thoroughly at the initial point of contact.
• Provide accurate and complete information on retirement products and respond to inquiries regarding retirement and investment policies.
• Use multiple administrative systems to resolve inquiries within defined service standards.
• Assist customers with completing appropriate forms and other policy requirements.
• Process transactions on behalf of clients when required.
• Identify and report recurring client concerns and recommend strategies to resolve issues and improve the service experience.
• Identify opportunities and recommend improvements to operational processes and practices.
• Build positive customer relationships while contributing to a collaborative team and delivering excellent customer service.

Skills

Customer service

Policy knowledge

Bilingual French/English

Education

Post-secondary education with industry certification

Job description

• Industry Sales, Customer Service, and Contact Center
• Date Opened 10/19/2026
• Country Canada
• Job Opening ID 8127
• Job Type Contract

Job Description

Bring your passion for customer service to the insurance sector for our client and be part of a dynamic, collaborative environment serving clients across Canada. This opportunity offers the chance to build meaningful relationships, expand your knowledge of financial products, and contribute to a positive customer experience every day.

What is in it for you:

• Hourly salary of $25.
• Hybrid work, with 3 days per week in the office.
• Rotating weekday schedule, 8:00 am to 8:00 pm.

Responsibilities:

• Handle increasingly complex client service requests accurately and thoroughly at the initial point of contact.
• Provide accurate and complete information on retirement products and respond to inquiries regarding retirement and investment policies.
• Use multiple administrative systems to resolve inquiries within defined service standards.
• Assist customers with completing appropriate forms and other policy requirements.
• Process transactions on behalf of clients when required.
• Identify and report recurring client concerns and recommend strategies to resolve issues and improve the service experience.
• Recommend client-centered resolutions and initiate exceptions within established guidelines.
• Identify opportunities and recommend improvements to operational processes and practices.
• Build positive customer relationships while contributing to a collaborative team and delivering excellent customer service.
• Maintain current knowledge of company policies, procedures, processes, systems, and products.
• Meet expectations related to productivity, accuracy, compliance, and service excellence.
• Confidently manage unclear or unfamiliar client expectations and differing opinions or personalities.
• Manage multiple cases effectively in a high-volume, fast-paced environment.
• Serve as a liaison between customers and other teams to support responsive, high-quality service.
• Participate in process improvement activities and departmental or divisional initiatives.
• Work within established timelines, including shifts, breaks, call lengths, and constructive feedback.

What you will need to succeed:

Required qualifications

• 1 year of work experience in a contact center.
• Customer service focus and skills.
• Knowledge of business policies, procedures, and concepts.
• Bilingual in French and English to serve clients across Canada.

Preferred qualifications

• Post-secondary education with industry certification, or equivalent work experience.
• Ability to build positive relationships between customers and the company.
• Commitment to achieving high levels of service excellence.
• Ability to work independently or with minimal direction within a team.
• Analytical and problem-solving skills.
• Ability to take responsibility and ownership through resolution.
• Ability to organize, prioritize, and multitask effectively.
• Ability to collaborate effectively with teams and peers.