Associate, Sales and Customer Service (January 2027)

intactfc; Vancouver; Hybrid; CAD 47,000 - 58,000; Full time

Benefits offered by this job

Hybrid work model

Wellbeing benefits

Job summary

Intact is hiring a Sales and Customer Service Associate in Vancouver to protect what matters for Canadians. You will answer inbound calls, advise on personal insurance products, and help customers through the next steps with a focus on service excellence.

You will receive mentoring and training, potential for promotion after six months, and a hybrid work model. The schedule runs 35 hours per week, including Saturdays, with a compensation package that includes a yearly bonus plan.

Qualifications

• At least one year of customer service experience; call center experience preferred.
• Experience in sales and customer loyalty is highly desirable.
• Excellent communication skills; ability to simplify complex information and empathize with customers.
• Tech-savvy; comfortable navigating multiple systems.
• Ability to multi-task and stay calm under pressure.
• Must study for and pass the provincial insurance licensing exam with in-house training support.
• Bilingual English and French is an asset.
• No Canadian work experience required but eligible to work in Canada.

Responsibilities

• Advise customers on appropriate insurance products and guide the next steps.
• Analyze customer needs, promote and cross-sell personal insurance products and services.
• Accept and process payment method changes, keeping accounts updated.
• Handle telephone and electronic inquiries from existing customers with professional service and prompt resolutions.

Skills

Customer service

Call center

Sales experience

Communication skills

Tech-savvy

Multitasking

Licensing exam

Bilingual English/French

Work eligibility in Canada

Job description

Company culture

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Benefits and compensation

Flexible work arrangements and a hybrid work model

Possibility to purchase up to 5 extra days off per year

Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to): 47,100 - 57,500

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 5%

As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Are you passionate about making a difference and known for your exceptional communication and interpersonal skills? If so, we have the perfect opportunity for you!

Join us as a Sales and Customer Service Associate working in an in-bound call center. You'll become a trusted advisor, helping Canadians protect what matters most to them.

You'll receive comprehensive mentoring and training, empowering you to reach your career goals. Plus, your achievements will be celebrated through our annual bonus plan and accelerated career path, offering opportunities for promotion after just six months.

Ready to elevate your career and turn your passion for customer service into an exciting career?

Join our team where the sky's the limit!

Start Date: January 29, 2027

Location: Vancouver, 200 Granville St

Work Schedule: 35 hours per week

Monday to Saturday, 8 a.m. to 6 p.m. (working five 8-hour shifts and a 1 hour break)

The work schedule will include all Saturdays for the first year. After 12 months, you'll have the opportunity to transition to a 5-week rotation

During the first year, working on statutory holidays is required, and you'll be compensated according to labor standards.

During the training phase, you may be asked to come in up to 4 days a week. After the successful completion of training, we offer a hybrid work model that provides the balance between working from home and enjoying meaningful in-person interactions.

What you'll do here

• Play a key role in optimally protecting our customers' most valuable assets by advising them on appropriate insurance products, answering their product questions and guiding them through the next steps.
• Analyze individual customer needs, promote and cross-sell personal insurance products and services.
• Accept and efficiently process payment method changes, ensuring that customer accounts are updated in an accurate and timely manner.
• Handle telephone and electronic inquiries from existing customers in a professional and timely manner, providing exceptional customer service and resolving issues promptly.

What you bring

• At least one year of customer service experience required; previous call center experience is preferred
• Previous experience in sales and customer loyalty is highly desirable
• Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others.
• Tech-savvy abilities, with confidence in navigating various systems.
• Ability to multi-task and remain calm under pressure
• You must be prepared to study for and pass the provincial insurance licensing exam with the support of our in-house training team.
• Bilingualism in English and French is an asset
• No Canadian work experience required however must be eligible to work in Canada.

Il s'agit d'un nouveau r'ôle au sein de notre équipe en pleine croissance | This role is a new me