Bilingual Customer Service Representative

Pivotal Integrated HR Solutions; Golden Horseshoe; On-site; CAD 42,000 - 62,000; Full time

Job summary

Pivotal Integrated HR Solutions is helping a well-established marketing and advertising company fill a Bilingual Inside Sales & Order Entry Representative role in Ontario. The position supports a long-tenured client by managing B2B orders, building client relationships, and identifying upsell opportunities in marketing, print, or promotional goods.

Ideal candidates speak French and English fluently, have 2+ years in inside sales or order entry, and are proficient with CRM/ERP systems.

Qualifications

• Fluent in both French and English (spoken and written).
• 2+ years of inside sales, order entry, or customer service experience.
• Proven ability to build rapport with B2B clients and identify growth opportunities.
• Strong attention to detail and follow-through in sales and fulfillment.

Responsibilities

• Manage and process B2B client orders from entry through delivery.
• Build and maintain strong client relationships with timely updates.
• Proactively identify upselling or cross-selling opportunities for marketing/print/promotional solutions.
• Respond to inquiries on products, pricing, and order status with professionalism.
• Coordinate with account management, production, and logistics teams.
• Prepare quotes and proposals to support business development.
• Maintain detailed records in CRM and ERP systems.
• Support seasonal campaigns and client initiatives.

Skills

Bilingual (French/English)

Inside sales experience

Order entry

CRM/ERP proficiency

Customer service

Communication skills

Tools

Salesforce

Job description

Our client is a well-established marketing and advertising company recognized for its creativity, collaboration, and long-standing client partnerships. They bring ideas to life through strategic thinking, innovation, and exceptional service delivery.

They are currently seeking a Bilingual (French/English) Inside Sales & Order Entry Representative to join their team and support one of their long-tenured, high-value clients. This position offers an exciting opportunity to be part of a company that values teamwork, efficiency, and maintaining strong relationships built on trust and reliability.

Responsibilities:

• Manage and process B2B client orders from entry through to delivery, ensuring accuracy and timeliness.
• Build and maintain strong client relationships by providing attentive service and timely updates.
• Proactively identify and pursue upselling or cross-selling opportunities for additional marketing, print, or promotional solutions.
• Respond to client inquiries regarding products, pricing, and order status with professionalism and urgency.
• Coordinate with account management, production, and logistics teams to ensure seamless fulfillment.
• Prepare and follow up on quotes and proposals, supporting business development efforts.
• Maintain detailed records of communications, orders, and sales activity using CRM and ERP systems.
• Support seasonal campaigns, special projects, and client initiatives as required.

Skills and Qualifications:

• Fluent in both French and English (spoken and written).
• 2+ years of experience in inside sales, order entry, or customer service, ideally within a marketing, advertising, print, or manufacturing environment.
• Proven ability to build rapport with B2B clients and identify growth opportunities through consultative communication.
• Strong attention to detail, accuracy, and follow-through in all aspects of the sales and fulfillment cycle.
• Excellent interpersonal and communication skills with a customer-first mindset.
• Proficiency in Microsoft Office Suite and CRM or ERP systems; Salesforce or equivalent experience is an asset.
• Organized, self-motivated, and able to thrive in a fast-paced, collaborative environment.