Bilingual Customer Service Representative

Aplin; Edmonton; On-site; CAD 42,000 - 52,000; Full time

Job summary

Aplin is assisting a Canadian e-commerce company in Edmonton downtown to hire a Bilingual Customer Service Representative. You will be the friendly first point of contact for customers in both French and English, via phone, email and live chat, helping with orders, returns and product information.

We value problem-solving, empathy and clear communication. The role is office-based, requiring at least 2 years of customer service experience in a fast-paced environment, and a language proficiency in

Qualifications

• Fluency in both French and English is required.
• 2+ years of customer service experience, ideally in a call centre or high-volume environment.
• Strong problem-solving and communication skills.
• Ability to multitask and stay organized in a busy environment.

Responsibilities

• Be a friendly, helpful point of contact for customers in both French and English through phone, email, and live chat.
• Answer questions about products, orders, deliveries, returns, exchanges, and warranties.
• Take ownership of customer concerns, investigating issues and following through until they’re resolved.
• Provide thoughtful, personalized solutions that leave customers feeling heard and supported.
• Work closely with internal teams, warehouses, and delivery partners to resolve customer issues.
• Build strong product knowledge to confidently answer questions and make helpful recommendations.
• Keep accurate customer records and document interactions using internal systems.
• Handle challenging conversations with patience, empathy, and professionalism.
• Contribute ideas to improve the customer experience and make processes more efficient.

Skills

Bilingual (French & English)

Customer service

Communication skills

Problem solving

Job description

Fluent in French and English? Love helping people and finding solutions? We’d love to hear from you!

Aplin is hiring a Bilingual Customer Service Representative to join a growing, innovative Canadian company in Edmonton (fully in office downtown).

Our client is a successful Canadian e-commerce company with award-winning products and a rapidly growing customer base across North America. They offer a collaborative, people-first environment where great customer service is recognized, employees are encouraged to share ideas, and your contributions truly matter.

If you’re someone who enjoys problem-solving, takes pride in helping others, and wants to be part of a friendly, supportive team, this could be a great fit!

What You’ll Do

• Be a friendly, helpful point of contact for customers in both French and English through phone, email, and live chat.
• Answer questions about products, orders, deliveries, returns, exchanges, and warranties.
• Take ownership of customer concerns, investigating issues and following through until they’re resolved.
• Provide thoughtful, personalized solutions that leave customers feeling heard and supported.
• Work closely with internal teams, warehouses, and delivery partners to resolve customer issues.
• Build strong product knowledge to confidently answer questions and make helpful recommendations.
• Keep accurate customer records and document interactions using internal systems.
• Handle challenging conversations with patience, empathy, and professionalism.
• Contribute ideas to improve the customer experience and make processes more efficient.

What We’re Looking For

• Fluency in both French and English is required, including strong verbal and written communication skills.
• At least 2 years of customer service experience, ideally in a call centre or high-volume customer support environment.
• Strong problem-solving skills and the confidence to handle challenging situations.
• Excellent communication and active listening skills.
• Ability to multitask and stay organized in a busy environment.

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.Accommodation is available upon request throughout all stages of the recruitment process.