Bilingual Customer Service Representative

Mitsubishi HC Capital Canada; Burlington; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Representative to join their dedicated team. This exciting role involves providing top-notch service to clients, managing inquiries, and ensuring customer satisfaction. With a focus on flexibility and collaboration, the company offers a supportive work environment where you can thrive. You'll have the opportunity to grow your skills and contribute to meaningful projects that make a difference. If you're passionate about customer service and looking for a rewarding career, this position is perfect for you.

Benefits

Flexible work environment

Vacation and flexible leave

Personal spending account

Competitive pay

Bonus

Group retirement plan

Insurance

Wellness programs

Employee assistance

Qualifications

• At least 2 years of relevant customer service experience.
• Bilingual in English and French, with excellent communication skills.

Responsibilities

• Manage emails and calls from clients regarding contracts.
• Respond to requests for early repayment and contract balance.

Skills

Bilingual (English and French)

Customer Service Experience

Communication Skills

Problem-Solving

Multi-tasking

Education

High School Diploma

Experience in Finance or Banking

Tools

Salesforce

Microsoft Office

Job description

Join to apply for the Bilingual Customer Service Representative role at Mitsubishi HC Capital Canada.

1 month ago Be among the first 25 applicants.

Get AI-powered advice on this job and more exclusive features.

Mitsubishi HC Capital Canada and its parent company, Mitsubishi HC Capital America, form the largest non-captive, non-bank commercial finance company in North America, constantly growing and transforming to contribute to a prosperous and sustainable future, creating social value through optimizing the potential of assets.

Joining Mitsubishi HC Capital Canada means becoming an integral part of an experienced team offering flexible commercial financing solutions adapted to the needs of Canadian businesses.

We stand out thanks to a collaborative culture focused on the well-being of our workforce, accountability and career development, open-mindedness, inclusiveness, as well as positive leadership in our daily activities!

In addition, a sales team specializing in sustainable development and a community action committee allow us to make a significant social and environmental difference.

About

As part of the Customer Service team, you will be responsible for meeting customer needs by providing optimal service within the timeframes set by the company.

Responsibilities

• Manage emails and calls from internal and external clients related to their contracts or other requests;
• Respond to requests for early repayment and contract balance;
• Agree with customers on payment deferrals, according to company policies;
• Make changes to customer contracts and enter notes from conversations into the customer file via company systems;
• Send and produce various documents as requested by clients and colleagues;
• Complete prepayment forms;
• Follow response protocols (call evaluation grid);
• Participate in team training and development projects;
• Update skills through ongoing training;
• Assist other departments as needed.

Special requirement: The work schedule is between 8:30 a.m. to 4:30 p.m. (Eastern Time).

The Profile We Are Looking For

• At least 2 years of relevant customer service experience; experience in finance or banking is an asset.
• Bilingual in English and French (written and oral); additional languages are a plus.
• Excellent phone etiquette and communication skills.
• Ability to multi-task, organize, and solve problems.
• Action-oriented and proficient with Office and Salesforce (asset).

What We Have To Offer

• Permanent full-time position.
• Flexible work environment with options in Burlington, ON; Laval, QC; Trois-Rivières, QC.
• Vacation and flexible leave from the start.
• Personal spending account, competitive pay, bonus, group retirement plan, insurance, growth opportunities, wellness programs, and employee assistance.

Interested but not the right fit? Apply here.

We thank all applicants. Selected candidates will be contacted for interviews. We are committed to accessibility and accommodations for disabilities.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Other