Bilingual Customer Service Representative

Insight Global; Brampton; Presencial; CAD 25.000 - 26.000; Jornada completa

Descripción de la vacante

Loblaw is looking for a Transportation Analyst / Customer Service Representative to join its Inbound Transportation team in Brampton, ON. This role supports customer pickups and domestic transportation operations while collaborating with vendors, customers, and internal teams.

The ideal candidate has 2–3 years in transportation/logistics, is bilingual (English plus Italian, Spanish, French, Chinese, or Arabic), and can manage high-volume requests and escalations while communicating with

Formación

• 2–3 years of experience in transportation, logistics, freight planning, load planning, or dispatch operations.
• Must be fluent in English and at least one of Italian, Spanish, French, Chinese, or Arabic.
• Strong organizational, multitasking, problem-solving and time-management abilities.
• Experience with multiple vendors.

Responsabilidades

• Support customer pickups and domestic transportation operations.
• Work closely with vendors, customers, and internal teams.
• Communicate information clearly to operational teams and senior leadership.

Conocimientos

Transportation and logistics

Bilingual (English + other)

Vendor coordination

Communication under pressure

Descripción del empleo

Type: 6 month contract

Location: Onsite 5x/week in Brampton, ON

Rate: $18-$19/hr

JOB DESCRIPTION

Loblaw is looking for a Transportation Analyst / Customer Service Representative to join its Inbound Transportation team. This role is ideal for someone with strong customer service and communication skills who is comfortable working in a fast-paced, high-volume environment. You will support customer pickups and domestic transportation operations while working closely with vendors, customers, and internal teams. The role requires someone who can manage a high volume of requests and escalations, work with data, and clearly communicate information to both operational teams and senior leadership.

REQUIRED SKILLS AND EXPERIENCE

• 2–3 years of experience in transportation, logistics, freight planning, load planning, or dispatch operations, preferably in a high-volume OTR environment.
• Bilingual proficiency is mandatory: Must be fluent in English and at least one of the following languages: Italian, Spanish, French, Chinese, or Arabic.
• Strong organizational, multitasking, problem-solving, and time-management abilities. Ability to manage competing priorities, resolve operational challenges, and perform effectively under pressure.
• Experience with Multiple vendors.

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.