Dispatcher

Pivotal Integrated HR Solutions; Brampton; On-site; CAD 30,000 - 39,000; Full time

Job summary

Pivotal Integrated HR Solutions seeks an experienced Dispatcher for our client in Brampton. The role coordinates domestic and cross-border shipments, communicating with carriers, customers, and warehousing to ensure timely freight movement.

The ideal candidate has 3+ years in transportation, strong communication and multitasking skills, and proficiency with MS Office and ERP/TMS systems. You will manage load status, schedules, and billing-related details in a fast-paced 3PL environment.

Qualifications

• Minimum 3+ years in transportation/dispatch
• Strong written and verbal communication skills
• Excellent organizational, time management and multitasking abilities
• Ability to communicate concisely and professionally
• High attention to detail and accuracy
• Proficient in MS Office including Outlook
• Experience with ERP/TMS systems preferred

Responsibilities

• Arrange pickup/delivery for domestic and cross-border shipments
• Coordinate with carriers for rates, availability and transit times
• Provide freight requirements to drivers and carrier dispatch
• Track and trace shipments and relay status to customers
• Coordinate with Customer Service and warehouse for order completion
• Update TMS with accessorial charges and ensure billing accuracy
• Schedule inbound/outbound appointments and coordinate container/airport deliveries

Skills

Transportation experience

Communication skills

Organization & multitasking

Concise, professional communication

Attention to detail

MS Office (Outlook)

ERP/TMS software

Tools

MS Office (Outlook)

ERP/TMS software

Job description

Our client, an established third-party logistics (3PL) provider located in Brampton, is seeking an experienced Dispatcher to join their growing team.

In this role, you will be responsible for coordinating domestic and cross-border shipments, working closely with carriers, customers and internal warehouse operations to ensure the efficient and timely movement of freight. The ideal candidate will bring strong transportation knowledge, excellent organizational and communication skills, and the ability to manage multiple priorities in a fast-paced logistics environment.

Responsibilities:

• Arrange pickup/delivery of customer orders for both domestic and transborder shipments
• Deal with a variety of different carriers to secure rates, availability and transit time
• Communicate specific freight requirements and procedures to drivers and carrier dispatch
• Track and trace shipments, monitor shipments and relay status to customers
• Communicate with Customer Service Representatives and warehouse operations for order completion
• Update TMS with accessorial charges and ensure the load is complete and accurate for billing
• Schedule appointments for inbounds and outbounds
• Coordinate container and airport deliveries to warehouse
• Assist customers and other third parties with inquiries and problem resolution; escal
• Obtain carrier packages and insurance/WSIB/etc.
• Provide carrier rates to the Rating Department for quoting and prospecting purposes
• Perform other duties and projects as assigned

Skill and Qualifications:

• 3+ years of transportation experience.
• Strong written and verbal communication skills
• Strong organizational, time management, multitasking and problem-solving skills
• Capable of communicating effectively in a concise, professional manner
• Attention to detail and accuracy
• Proficient working with MS Office including Outlook
• Proficient working knowledge in ERP/TMS software

We thank all applicants for their interest; however, only candidates selected to proceed in the recruitment process will be contacted.

We may use technology, assisted tools, including artificial intelligence (AI), to screen, assess, or select applicants during portions of the recruitment and hiring process. All hiring decisions are made by human decision-makers.

We are an equal opportunity employer committed to fostering a diverse, inclusive, accessible, and respectful workplace. Accommodation is available upon request throughout the application, recruitment, and selection process. Applicants may request accommodation or additional information regarding the recruitment process at any stage.

Vacancy Status: This posting is for an existing vacancy.