Customer Service Representative

Insight Global; Brampton; Presencial; CAD 25.000 - 26.000; A tiempo parcial

Descripción de la vacante

Loblaw is seeking a Transportation Analyst / Customer Service Representative to join its Inbound Transportation team. The role requires strong customer service and communication skills in a fast-paced environment.

You will support customer pickups and domestic transportation operations, working with vendors, customers, and internal teams. You will manage a high volume of requests and escalations and clearly communicate data to operations and leadership.

Formación

• 2–3 years in transportation, logistics, load planning, or dispatch in a high-volume OTR environment.
• Bilingual English plus Italian, Spanish, French, Chinese or Arabic.
• Advanced MS Office 365 proficiency (Excel, Outlook, Teams, PowerPoint).
• Excellent verbal and written communication skills and commitment to customer service.
• Strong organizational, multitasking, and time-management abilities.
• Experience with multiple vendors.
• Ability to manage competing priorities and work under pressure.

Responsabilidades

• Support customer pickups and domestic transportation operations.
• Collaborate with vendors, customers, and internal teams.
• Manage high volume of requests and escalations.
• Analyze data and communicate information to operational teams and senior leadership.

Conocimientos

Customer service excellence

Strong communication

Organizational multitasking

Ability to work under pressure

Vendor management

Educación

Marketing/Communications/Transportation exposure

Herramientas

Excel

Outlook

Teams

PowerPoint

Descripción del empleo

Employment: 6-Month Contract + Extension

Pay: $18.00-$19.00 Per Hour

Loblaw is looking for a Transportation Analyst / Customer Service Representative to join its Inbound Transportation team. This role is ideal for someone with strong customer service and communication skills who is comfortable working in a fast-paced, high-volume environment.

You will support customer pickups and domestic transportation operations while working closely with vendors, customers, and internal teams. The role requires someone who can manage a high volume of requests and escalations, work with data, and clearly communicate information to both operational teams and senior leadership.

REQUIRED SKILLS AND EXPERIENCE

• 2–3 years of experience in transportation, logistics, freight planning, load planning, or dispatch operations, preferably in a high-volume OTR environment.
• Bilingual proficiency is mandatory, must be fluent in English and at least one of the following languages: Italian, Spanish, French, Chinese, or Arabic.
• Advanced Microsoft Office 365 proficiency is essential, particularly Excel, Outlook, Teams, and PowerPoint.
• Exceptional verbal and written communication skills and a demonstrated commitment to outstanding customer service.
• Strong organizational, multitasking, problem-solving, and time-management abilities.
• Ability to manage competing priorities, resolve operational challenges, and perform effectively under pressure.
• Experience with multiple vendors.

NICE TO HAVE SKILLS AND EXPERIENCE

• Education/background in Marketing, Communications, Transportation/logistics exposure
• Ideally Customer Service experience in Supply Chain
• Experience working in a fast-paced/high-volume environment
• Experience presenting information or reporting to senior leadership

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.