Transportation Analyst/Customer Service

Insight Global; Brampton; On-site; CAD 60,000 - 90,000; Full time

Job summary

Loblaw is seeking a Transportation Analyst / Customer Service Representative to join its Inbound Transportation team. You will support customer pickups and domestic transportation operations while collaborating with vendors, customers, and internal teams in a fast-paced, high-volume environment.

A strong communicator with Excel and data-reporting skills will create clear reports for senior management and help resolve escalations.

Qualifications

• 2+ years of vendor- or customer-facing experience in a high-volume environment.
• Strong communication and customer service with handling emails and escalations.
• Strong Excel and data/reporting skills for senior management.
• Background in Marketing, Sales or Communications related to customer service.
• Bilingual in any additional language.
• Experience presenting to senior leadership.
• Vendor/customer relationship management experience.

Responsibilities

• Support customer pickups and domestic transportation operations.
• Work closely with vendors, customers, and internal teams.
• Manage a high volume of requests and escalations.
• Create clear reports and presentations for senior leadership.

Skills

Customer service

Communication

Data analysis

Excel

Reports for senior management

Vendor relations

Stakeholder management

Bilingual

Education

Marketing/Sales/Communications

Job description

Job Description

Loblaw is looking for a Transportation Analyst / Customer Service Representative to join its Inbound Transportation team. This role is ideal for someone with strong customer service and communication skills who is comfortable working in a fast-paced, high-volume environment.

You will support customer pickups and domestic transportation operations while working closely with vendors, customers, and internal teams. The role requires someone who can manage a high volume of requests and escalations, work with data, and clearly communicate information to both operational teams and senior leadership.

Skills and Requirements

• 2+ years of vendor-facing and/or customer-facing experience, ideally within a high-volume, fast-paced environment


• Strong communication and customer service skills, with experience managing a high volume of emails, escalations, and multiple stakeholders


• Strong Excel and business acumen, with experience working with data/tables and creating clear reports and presentations for senior management


• Education/background in Marketing, Sales or Communications, rather than strictly Supply ChainTransportation/logistics exposure (only within a customer service role)


• Bilingual in any additional language


• Experience working in a fast-paced/high-volume environment


• Experience presenting information or reporting to senior leadership


• Strong Excel/data/table skills


• Customer/vendor relationship management experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].