Bilingual Customer Service Rep — Fast-Paced Solutions

Tenaquip; Senneville; On-site; CAD 40,000 - 60,000; Full time

Job summary

Tenaquip in Canada is seeking a Customer Service Representative to build strong relationships with our customers and support fast-paced sales goals. You will handle quote requests, order processing by phone/fax/email, provide technical information, and collaborate with outside sales to drive solutions.

Ideal candidates bring 2 years in customer service, bilingual FR/EN skills, a post-secondary diploma, and proficiency with MS Office, data entry, and a client-focused mindset.

Qualifications

• 2 years of experience in a customer service role.
• Excellent interpersonal skills.
• Post-secondary diploma.
• Ability to communicate effectively in French and English.
• Detail-oriented and able to meet deadlines.
• Experience working independently in a fast-paced environment.
• Proficient with MS Office and data entry.
• Client-driven.

Responsibilities

• Process incoming quote requests.
• Process orders that come by telephone, fax, and email;
• Provide technical information as required;
• Offer solutions to clients’ business needs;
• Inform clients about upcoming product developments;
• Upsell promotions that may affect their orders;
• Communicate on the availability of products and progress of existing orders;
• Partner with outside sales managers to help drive sales and improve customer service

Skills

Interpersonal skills

Detail-oriented

Deadline driven

Independent work

Bilingual FR/EN

Customer service

Data entry

MS Office

Client focus

Education

Post-secondary diploma

Tools

MS Office

Job description

Tenaquip in Canada is seeking a Customer Service Representative to build strong relationships with our customers and support fast-paced sales goals. You will handle quote requests, order processing by phone/fax/email, provide technical information, and collaborate with outside sales to drive solutions.

Ideal candidates bring 2 years in customer service, bilingual FR/EN skills, a post-secondary diploma, and proficiency with MS Office, data entry, and a client-focused mindset.