Bilingual Customer Service Professional - French/English

Rippling; Quebec; On-site; CAD 23,000 - 32,000; Full time

Job summary

360insights is seeking a Bilingual Customer Service Professional (French/English) to be the first point of contact for consumers and sales associates seeking support with claims in our incentive programs. You will handle inquiries across phone, email and chat, delivering a positive customer experience that builds trust.

This full-time role requires strong written and verbal communication, active listening, and problem-solving to resolve issues and improve processes while utilizing MS Office

Qualifications

• Bilingual proficiency in French and English.
• Experience in customer service using phone, email, and live chat.
• Strong written, verbal and active listening skills.
• Experience using Microsoft Office applications, including Word and Excel.
• Strong analytical and problem-solving skills.
• Effective organizational, prioritization and follow-up abilities.
• Ability to collaborate with colleagues while working independently when required.

Responsibilities

• Deliver exceptional customer support via phone, email, support portals and live chat.
• Use internal systems to investigate inquiries, resolve issues and provide accurate information to customers.
• Build positive customer experiences by resolving concerns efficiently and professionally.
• Capture customer interaction data accurately to support reporting and continuous service improvement.
• Share customer feedback and emerging trends to help identify issues early and improve processes.
• Recommend solutions that enhance the customer experience and reduce repeat inquiries.
• Continue developing your skills, knowledge and capabilities to support career growth and advancement opportunities.

Skills

Bilingual FR/EN

Customer service

Active listening

MS Office

Analytical skills

Prioritization

Team collaboration

Tools

MS Office

Job description

Bilingual Customer Service Professional - French/English

About the role

As a Customer Care Professional, Bilingual French/English you will be the first point of contact for consumers and sales associates seeking support with their claims in the incentive programs we manage. You will help resolve questions and concerns across phone, email and chat channels while delivering a positive customer experience that builds trust and satisfaction.

This is an existing vacancy on a full time basis.

Compensation - Hourly $20, plus bonus, stock options and benefits

What you'll do

• Deliver exceptional customer support through inbound phone calls, email, support portals and live chat.
• Use our internal systems to investigate inquiries, resolve issues and provide accurate information to customers.
• Build positive customer experiences by resolving concerns efficiently and professionally.
• Capture customer interaction data accurately to support reporting and continuous service improvement.
• Share customer feedback and emerging trends to help identify issues early and improve processes.
• Recommend solutions that enhance the customer experience and reduce repeat inquiries.
• Continue developing your skills, knowledge and capabilities to support career growth and advancement opportunities.

What you'll bring

• Bilingual proficiency in French and English.
• Previous customer service or customer support experience using phone, email and live chat.
• Strong written, verbal and active listening skills.
• Experience using Microsoft Office applications, including Word and Excel.
• Strong analytical and problem-solving skills.
• Effective organisational, prioritisation and follow-up abilities.
• Ability to collaborate with colleagues while working independently when required.

About 360insights

360insights orchestrates how brands engage and grow their complex partner ecosystems. Our unified platform brings together streamlined experiences, incentives, and services so brands can coordinate go-to-market efforts with clarity, consistency, and control. Built for organizations with indirect channels and complex global incentive programs, we are trusted by leading brands worldwide.

We welcome talent from all backgrounds and are committed to equal opportunity regardless of race, religion, ethnicity, age, disability, sexual orientation, or gender identity. Accommodations are available throughout the hiring process upon request. Learn more about our DEIB vision on our website.