Représentant /e du service à la clientèle

CP360; Montreal; On-site; CAD 22,000 - 31,000; Full time

Job summary

ContactPoint360 is hiring a bilingual Customer Service Representative (English/French) for on-site support in Montreal to service guests in hospitality-focused operations. The role covers reservations, inquiries, and service requests with a warm, personalized approach in a 24/7 inbound center.

We seek at least 1 year in customer service, comfort with multiple systems, and stellar communication. Fluency in both English and French is essential; a hospitality mindset and flexibility for shifts in a

Qualifications

• At least 1 year in a customer service, call center, hotel, front desk, or reservation role.
• Fluent in English and French (spoken and written).
• Comfortable using multiple systems; experience with hospitality platforms is a plus.
• Positive attitude with strong communication and a hospitality mindset.

Responsibilities

• Deliver exceptional service via inbound calls with a guest-first approach.
• Handle guest inquiries, reservations, and service requests efficiently and professionally.
• Use various systems to manage guest information and provide prompt solutions.
• Collaborate with internal teams to meet guest needs quickly and accurately.
• Stay informed about promotions, loyalty programs, and property events.
• Explain company products and services clearly; listen to the voice of the customer.
• Ensure reservations and services are met and confirmed within guidelines.
• Uphold ContactPoint360’s and the client’s service standards in every interaction.

Skills

Customer service

Bilingual English/French

Communication skills

Hospitality mindset

Tools

LMS

CMP

Windsurfer

SHR

HotSOS

SevenRooms

Job description

Montreal, Canada

Full time on site

Operations

Experienced

Full Availability

Compensation: $19 CAD per hour

Customer Service Representative – Hospitality Support (On-Site)

Who We Are:

At ContactPoint 360, we put people first. As a global customer experience company, we partner with top brands to deliver outstanding service through meaningful interactions. Our Montreal team is growing, and we’re looking for passionate, people-focused individuals who thrive in a fast-paced, hospitality-driven environment.

The Opportunity:

We’re hiring a Bilingual Customer Service Representative (English/French) to join our on-site team in Montreal. In this role, you'll represent a leading brand in the hospitality or casino industry, ensuring every guest receives a warm, personalized, and seamless experience. From handling reservations to resolving service requests, you'll bring a genuine hospitality mindset to every call.

This position is located on-site at our Montreal office and supports our 24/7 inbound contact center.

What You’ll Do:

Deliver exceptional service via inbound calls with a guest-first, hospitality-driven approach

Handle guest inquiries, reservations, and service requests efficiently and professionally

Use various systems to manage guest information and deliver prompt solutions

Collaborate with internal teams to meet guest needs quickly and accurately

Stay informed about current promotions, loyalty programs, and property events

Provide customers with a clear picture of company products and services; always lead the call without failing to listen to the voice of the customer

Ensure that customer requests for reservations and other services are met and confirmed within the guidelines established by management

Ensure each interaction reflects both ContactPoint 360’s and the client’s service standards

What You Bring:

Experience: At least 1 year in a customer service, call center, hotel, front desk, or reservation role

Technical Skills: Comfortable using multiple systems; experience with platforms like LMS, CMP, Windsurfer, SHR, HotSOS, or SevenRooms is a plus

Language: Fluent in English and French (spoken and written)

Professionalism: Positive attitude, strong communication skills, and a hospitality mindset

Flexibility: Comfortable working various shifts in a 24/7 environment

Customer Focus: Empathetic, patient, and dedicated to creating memorable guest experiences

Location:

This is an on-site position based at our Montreal office:

Why Join Us?

A people-first company culture

A modern and collaborative workspace

Company Information

About ContactPoint360

If you want to be the next CEO... we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.