Bilingual Customer Service & Orders Specialist (EN/FR)

VB Spine; Burlington; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan with company match

Paid time off (PTO) and holidays

Ongoing training and professional development

Opportunities for growth within the company

Job summary

A leading medical technology company in Burlington, Canada is seeking a Bilingual Customer Service Representative to manage customer orders and support surgical procedures. You will be a key point of contact, ensuring order accuracy and timely support. Ideal candidates should have experience in customer service with fluency in both English and French. Competitive compensation based on experience and performance, plus comprehensive benefits are offered. Join a team committed to innovation and improving patient outcomes.

Qualifications

• 1-3 years of experience in customer service, billing, or order management roles.
• Experience in medical device, healthcare, or logistics is an asset.
• Ability to work under pressure while maintaining accuracy.

Responsibilities

• Process customer orders accurately via phone, email, and ERP systems.
• Resolve order discrepancies and communicate with customers.
• Coordinate with logistics teams for timely deliveries.

Skills

Fluent in English

Fluent in French

Customer service experience

Problem-solving skills

Attention to detail

Education

High school diploma or equivalent

Tools

ERP systems (JDE, SAP, Oracle)

Job description

A leading medical technology company in Burlington, Canada is seeking a Bilingual Customer Service Representative to manage customer orders and support surgical procedures. You will be a key point of contact, ensuring order accuracy and timely support. Ideal candidates should have experience in customer service with fluency in both English and French. Competitive compensation based on experience and performance, plus comprehensive benefits are offered. Join a team committed to innovation and improving patient outcomes.