Bilingual Customer Service Specialist (EN/FR) — Seasonal

La Maison Simons; Quebec; On-site; CAD 21,000 - 26,000; Full time

Benefits offered by this job

Employee discount

Advancement

Break areas

Kinesiology services

Cafeteria

Job summary

La Maison Simons in Quebec City is hiring a seasonal Customer Service Representative to assist customers via phone, email, or live chat, ensuring a high-quality shopping experience. With a busy, tech-driven store environment, you will respond to inquiries about purchases, orders, loyalty programs, events, and returns, while delivering friendly, bilingual support to customers across Canada.

This is a full-time seasonal role ending January 2027, with Sundays to Thursdays and one evening shift

Qualifications

• Fluent English and French communication.
• Customer-focused with excellent interpersonal skills.
• Comfortable working in a technology-driven environment.

Responsibilities

• Provide professional customer service by assisting customers via phone, email, or live chat.
• Respond to inquiries regarding purchases, online order status, merchandise, returns, and loyalty program questions.
• Follow up on customer requests and resolve issues efficiently and courteously.
• Inform and advise customers to ensure a high-quality experience.
• Handle inquiries in accordance with company policies.

Job description

La Maison Simons in Quebec City is hiring a seasonal Customer Service Representative to assist customers via phone, email, or live chat, ensuring a high-quality shopping experience. With a busy, tech-driven store environment, you will respond to inquiries about purchases, orders, loyalty programs, events, and returns, while delivering friendly, bilingual support to customers across Canada.

This is a full-time seasonal role ending January 2027, with Sundays to Thursdays and one evening shift