Bilingual Customer Service Agent - 12-Month Contract (Maternity Leave Replacement)

St-Albert Cheese Co-op; St. Albert; On-site; CAD 24,000 - 35,000; Full time

Benefits offered by this job

Business stability

Employee discount

Professional development

Work-Family flexibility

Franco-Ontarian pride

Competitive pay

Employee Assistance Program

Job summary

St-Albert Cheese Co-op in St-Albert, ON is seeking a customer service/order processing associate. You will handle orders by phone, email, or fax and enter them accurately into our computer system. You will provide exceptional service and resolve inquiries to maintain satisfaction.

Applicants should have at least a high school diploma, one year in a similar role, and strong English/French communication. Proficiency in MS Office, especially Excel, is essential.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year in a similar role.
• Attention to detail and accuracy daily.
• Strong verbal and written communication.
• Proficient in MS Office, especially Excel.
• Bilingual English and French.

Responsibilities

• Process orders by phone, email or fax.
• Enter orders accurately into the computer system.
• Provide exceptional customer service to clients.
• Handle calls to all customers as required.
• Assist with general order processing tasks.

Skills

Customer service

Problem-solving

Verbal communication

Written communication

Data entry

MS Excel

Education

High School Diploma

Tools

MS Office

Excel

Job description

St-Albert, ON Contract Posted on October 14, 2026Compensation Starting at $21.35 per hour Talent Pipeline No Canadian experience is required for this position.What We Offer• Business stability (we celebrated our 130th anniversary in 2024!)• A sincere commitment to our employees• An employee discount for all in-store and restaurant products• Great opportunities for professional development• Work-Family flexibility• An atmosphere of Franco-Ontarian pride• Competitive compensation plan• Employee Assistance Program.About This RoleJoin our team at St-Albert Cheese Co-op: the CANADIAN CAPITAL OF THE CURDS, situated in St-Albert, ON, a 45-minute drive from downtown Ottawa!Working at the St-Albert Cheese Co-op means working for and with people that care about your success and well-being because we know that our employees’ success is ours and People are at the center of our daily priorities!YOUR CHALLENGES:· Ensure that orders are processed effectively, either by phone, emails or faxes· Process each order in the computer system accurately· Provide exceptional customer service to our clients· Process calls to all customers as required by the cheese factory· Dealing with customer complaints and resolve problems to keep an outstanding customer serviceWhat You HaveWHAT YOU HAVE:· Minimum High School Diploma and /or equivalent experience and education· Minimum of one (1) year experience in a similar position· Must be comfortable to work in a fast-paced environment· Excellent attention to details and high precision when you perform your job daily tasks.· Excellent customer service and problem-solving skills· Excellent verbal and written communication skills· Good knowledge of MS Office, more particularly Excel· Alphanumeric data entry efficiency· Must be Bilingual (English, French)