Bilingual Customer Service Agent

Beyond Bilingual; London; On-site; CAD 27,000 - 38,000; Part time

Benefits offered by this job

Ongoing training

Health & safety culture

Competitive wages

Monthly team meetings

Long-tenured staff

Unionized environment

Job summary

Beyond Bilingual is seeking a Bilingual Customer Service Agent in London, Ontario. This part-time role (30 hours per week) involves evaluating applicant eligibility for Ontario Driver’s Licence and providing guidance on examination services.

Strong English/French communication and solid computer skills are required. The position supports government and community services with a focus on accuracy, discretion, and courteous, helpful service.

Qualifications

• GED or high school diploma required.
• Fluency in English and French is essential.
• Intermediate computer skills required.
• 1 year of customer service experience preferred.

Responsibilities

• Assess applicants to determine Ontario Driver’s Licence eligibility.
• Provide information and guidance on Driver Examination services and procedures.
• Handle sensitive personal information with discretion and professionalism.

Skills

Bilingual English/French

Customer service

Multitasking

Office software

Education

GED or high school diploma

Tools

MS Office

Job description

Bilingual Customer Service Agent UnionizedPART TIME POSITIONS AVAILABLEFor over three decades, our client has been a trusted leader in delivering essential services and innovative solutions across Canada. With thousands of employees and 100+ sites nationwide, they make a meaningful impact in areas such as citizen services, operations support, defense, and infrastructure.Guided by the values of Trust, Care, Innovation, and Pride, they partner with government and commercial organizations to improve services for communities across the country.

Location: London, ON

CompensationThe hourly wage for this role starts at $23.64/hr.

Working Hours and Schedule

• Part-time, 30 hours per week, with potential for full-time.
• Rotational shifts from Monday to Saturday, typically 08:30–17:00.
• Schedules are provided two weeks in advance.

Perks

• Ongoing training and development, including maintenance training every two years or whenever new procedures are introduced
• Strong health & safety culture with a genuine focus on employee well-being
• Competitive wages and fair compensation practices
• Monthly team meetings to keep everyone informed and engaged
• A workplace with many long-tenured employees (10+ years) who stay because they enjoy their roles, experience career growth, and feel supported
• Unionized environment as part of the Steelworkers Union

Summary and PurposeThe primary responsibility of this role is to evaluate whether applicants are eligible to apply for an Ontario Driver’s Licence. This includes careful assessment of the validity of identity documents presented by applicants. In addition, the position involves providing information and support regarding Driver Examination services, with the overarching goal of ensuring that Ontario Driver’s Licences are issued both fairly and in accordance with established procedures.

Job Requirements

• A General Educational Development (GED) certificate or a high school diploma is required as a minimum educational qualification.
• Applicants must possess a valid Ontario Class G driver’s licence; this requirement applies only to certain office locations.
• Fluency in both French and English is essential. Candidates must be fully bilingual in these languages.
• Intermediate computer skills are necessary for this role.
• A minimum of one year’s experience demonstrating excellent customer service—gained in either a retail or office environment is considered an asset.
• Exceptional customer service skills are required, with the ability to handle difficult and highly complex situations effectively.
• The ability to manage multiple tasks simultaneously is essential.
• Candidates must be able to process and manage sensitive personal information with discretion and professionalism.