Bilingual Customer Service

AppleOne, Inc.; Oakville; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance: 80%

Dental: 80%

Optical: 250 every 2 years

Wellness: 500-1500

Paid time off: 3 weeks vacation, 6 s,

2 days personal/floating

Job summary

AppleOne, Inc. is hiring a Bilingual Customer Service professional in Oakville. You will deliver exceptional service to internal and external customers across multiple channels, own issues, and ensure orders are processed accurately within set timeframes.

This role is fully in office for 3 months until probation is complete, then hybrid with 3 days in office and 2 days work-from-home. Strong communication and CRM skills are required.

Qualifications

• Fully bilingual (French/English) with oral and written assessment.
• 2–3 years of customer service experience from a call centre.
• Experience in apparel/textiles/uniform industry is a plus but not required.
• Proficiency with Microsoft Office and CRM software; strong communication.

Responsibilities

• Deliver service across telephone, email, and webchat channels.
• Own customer issues and resolve at first contact when possible.
• Ensure orders are processed accurately within required timeframes.
• Meet performance targets set by the business.

Skills

Bilingual (French/English)

Customer service experience

Excellent communicator

Tools

CRM software

Microsoft Office

Job description

Bilingual Customer Service

You will deliver exceptional service to both internal and external customers, primarily wearers, while also working closely with internal teams such as Account Management and departmental Line Managers.

Your responsibilities include maintaining agreed service levels across telephone, email, and webchat channels, ensuring all customer queries are handled efficiently and resolved at first contact wherever possible.

You will take ownership of customer issues, providing accurate information and delivering a positive experience at every interaction.

In addition, you will ensure all customer orders are processed accurately and within the required timeframes to support our commitment to excellent service.

Meeting performance targets set by the business is essential to success in this role.

This Client is in the apparel / textiles / uniform & workwear industry. They supply corporate clothing and uniform solutions to businesses and individuals - including ready-to-wear uniforms, bespoke uniforms, technical / high-performance workwear, and other uniform solutions.

Benefits

• Health Insurance: 80%
• Dental: 80%
• Optical: $250 every two years
• Wellness: $500-$1500
• Paid time off: 3 weeks' vacation, 6 days sick, 2 days personal/floating

Training and Work Arrangement

• Training Hours: 9:00am -5:00pm
• Shift 1: 12:00pm- 8:00pm - Regular scheduled shift after training completed
• Fully in office for 3 months until probation complete
• Hybrid, 3 days In office, 2 WFH

Qualifications and Requirements

• Fully Bilingual (French/English) - Oral & Written Assessment to be completed
• 2-3 years of Customer Service experience from a call centre environment, ideal candidate will not have a ton of movement on their resume - if they were on contract please ensure that is clear on the resume
• Experience within apparel/textiles/uniform or workwear industry would be a huge asset but not required.
• Proficiency in Microsoft Office and CRM software
• Fantastic Communicator, self starter

Job Overview

This role supports the business by providing high-quality customer service across multiple accounts on a daily basis.