Bilingual Customer Experience Representative (French/English)

Kellow Recruiting; Belleville; On-site; CAD 54,000 - 57,000; Full time

Benefits offered by this job

Pension plan

Medical coverage

Dental and vision

Job summary

Kellow Recruiting is partnering with a global sports and outdoor products company to recruit a Bilingual Customer Experience Representative for its Belleville, Ontario operation.

This permanent, full-time role supports French and English-speaking retailers across North America, manages orders and inventory updates, and uses SAP and related systems. Relocation may be available for Ottawa candidates.

Qualifications

• 1–3 years of customer service, account coordination or order management experience.
• Fluency in French and English, both written and spoken, is essential.
• Experience supporting business customers, retailers, distributors or sales teams is a plus.
• Strong Microsoft Office skills, particularly Excel and Outlook.

Responsibilities

• Support French and English-speaking specialty retailers and key accounts across North America.
• Manage customer orders, inventory availability, substitutions and delivery updates.
• Monitor order status and resolve processing issues, shipment delays and delivery blocks.
• Work closely with sales, distribution and internal teams to resolve customer concerns.
• Use SAP and other systems to maintain order accuracy and monitor service performance.
• Prepare reports, identify recurring issues and recommend process improvements.
• Build lasting customer relationships through responsive, professional service.

Skills

French

English

Communication

Order management

Problem-solving

Organization

Customer service

Excel

Outlook

Tools

SAP

ERP

EDI

Salesforce

Job description

Bilingual Customer Experience Representative (French/English)

B2B Customer Service | Key Accounts | Order Management

Location: Belleville, Ontario — Relocation Opportunity for Ottawa Candidates

Permanent | Full-Time | Office-Based

Salary: $54,400–$56,600 + Annual Bonus + Benefits + Additional Perks

AN EXCITING CAREER OPPORTUNITY IN THE WORLD OF SPORTS

Kellow Recruiting is partnering with a rapidly growing global sports and outdoor products company to recruit a Bilingual Customer Experience Representative for its Belleville, Ontario operation.

This is an opportunity to build a career with an internationally recognized organization whose premium products are enjoyed by athletes, outdoor enthusiasts and active individuals around the world.

With operations in more than 40 countries, a portfolio of leading sports brands and a strong commitment to employee development, the company offers the stability of a global organization with opportunities to grow.

Currently living in Ottawa or the surrounding region? If you're open to relocating to Belleville, this could be an excellent opportunity to enjoy a different pace of life while continuing to build your career with a global company.

MORE THAN A CUSTOMER SERVICE POSITION

This is not a traditional call centre role. You'll work with specialty retailers, key accounts and internal sales teams across North America, helping ensure orders are processed accurately, inventory is available and products reach customers on time.

You'll become a trusted point of contact for business customers, solving problems, managing priorities and strengthening relationships. The role combines customer service, account coordination, order management and supply chain support in a fast-paced, collaborative environment.

WHAT YOU WILL DO

• Support French and English-speaking specialty retailers and key accounts across North America.
• Manage customer orders, inventory availability, substitutions and delivery updates.
• Monitor order status and resolve processing issues, shipment delays and delivery blocks.
• Work closely with sales, distribution and internal teams to resolve customer concerns.
• Use SAP and other systems to maintain order accuracy and monitor service performance.
• Prepare reports, identify recurring issues and recommend process improvements.
• Build lasting customer relationships through responsive, professional service.

WHAT YOU BRING

• Fluency in French and English, both written and spoken, is essential.
• Approximately 1–3 years of customer service, account coordination or order management experience.
• Strong communication, organizational and problem-solving skills.
• Experience supporting business customers, retailers, distributors or sales teams.
• Strong Microsoft Office skills, particularly Excel and Outlook.
• Ability to manage competing priorities and work independently.
• SAP, ERP, EDI or Salesforce experience is an asset.
• Interest in sports, outdoor recreation or consumer products is an advantage.

Don't have direct sporting goods experience? That's okay. We're equally interested in candidates from manufacturing, distribution, retail supply chains and other B2B environments who understand customer relationships and order management.

YOUR TOTAL REWARDS

Compensation

$54,400–$56,600 annual salary, annual bonus opportunity and merit increases

Benefits

Company pension, medical, dental and vision coverage, life and disability insurance

Sports & Lifestyle Perks

Employee discounts on premium sporting goods, product purchase allowances and recreation benefits

Career Growth

Internal development and advancement opportunities within a global organization

WHY CONSIDER BELLEVILLE?

Belleville offers a welcoming community on the Bay of Quinte, with access to outdoor recreation, waterfront activities and a more relaxed lifestyle.

For someone looking to make a lifestyle change without sacrificing career opportunity, this could be a compelling combination.

Please note: This is a permanent position based in Belleville, Ontario. Applicants from Ottawa and surrounding communities must be willing to relocate. Relocation assistance has not been confirmed.