Bilingual Customer Care Representative

Techtronic Industries Canada Inc.; Toronto; On-site; CAD 43,000 - 53,000; Full time

Benefits offered by this job

100% employer-paid health and dental

Competitive base salary

Company-matched savings plan

Flexible wellness credits

Generous paid time off

Access to virtual healthcare services

Employee perks - brand discounts

Education reimbursement program

Job summary

Techtronic Industries Canada Inc. in North York, ON, is seeking a Bilingual Customer Care Representative to be the voice of the company in English and French.

This full-time, permanent role handles customer inquiries, troubleshoot issues, enters orders, and aims to delight customers with timely, friendly service. You must be bilingual, have post-secondary education or equivalent experience, and be proficient with Excel, Word, and PowerPoint.

Qualifications

• Must be bi-lingual (French/English)
• Post-secondary education or equivalent experience
• Knowledge of Power Tool industry preferred
• Exceptional communication skills – written and oral
• Initiative and strong organizational skills
• Must be proficient in computer skills and Microsoft Office applications, particularly Excel, Word, and Power Point

Responsibilities

• Answer customer inquiries in English and French regarding all products via phone, email and live chats in a timely and friendly manner.
• Provide customer support including troubleshooting and assistance concerning product repair, use, and warranty.
• Handle escalated customer inquiries, disputes, and problems within department guidelines.
• Continually seek out ways to improve customer satisfaction.
• Develop sound Product Knowledge.

Skills

Bilingual (French/English)

Customer service

Microsoft Office

Power Tool knowledge

Communication skills

Organization skills

Education

Post-secondary education or equivalent experience

Tools

Excel

Word

PowerPoint

Job description

Job Description: Bilingual Customer Care Representative Techtronic Industries Inc. | RYOBI®, RIDGID® Full-Time | Permanent | 3381 Steeles Ave E, North York, ON (Canada)| E1

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, outdoor equipment, and floorcare products? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like RYOBI®, and RIDGID®, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

Position Description

The Bilingual Customer Care Representative will be acting as the voice of our company. You will be addressing live problems submitted by our customers via phone, email, and chats, in English and French. You will be responsible for all aspects of customer care, including customer inquiries, troubleshooting, order entry, and delighting our customers by resolving their issues and needs in a timely and pleasant manner.

What You Will Do

• Answer customer inquiries in English and French regarding all products via phone, email and live chats in a timely and friendly manner.
• Provide customer support including troubleshooting and assistance concerning product repair, use, and warranty.
• Handle escalated customer inquiries, disputes, and problems within department guidelines.
• Continually seek out ways to improve customer satisfaction.
• Develop sound Product Knowledge.

What You Will Bring

• Must be bi-lingual (French/English)
• Post-secondary education or equivalent experience
• Knowledge of Power Tool industry preferred
• Exceptional communication skills – written and oral
• Initiative and strong organizational skills
• Must be proficient in computer skills and Microsoft Office applications, particularly Excel, Word, and Power Point

What You Will Benefit From

• 100% employer-paid health and dental coverage - for you and your family
• Competitive annual base salary $48,000
• Company-matched savings plan - we’ll match your contributions up to 6% of your earnings
• $500 in flexible wellness credits - choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA)
• Generous paid time off, including vacation, personal days, and volunteer time
• Access to virtual healthcare services - anytime, anywhere
• Exclusive employee perks - including brand discounts & preferred pricing with external vendors
• Education reimbursement program - supporting your continued learning and development

Visit our: Company Website, LinkedIn and Instagram today

Diversity, equity, and inclusion

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

TTI is a world‑class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture. Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide. TTI is proud of its own history, and proud, too, of the huge legacy of tradition and excellence that we have inherited from the brands that make up our Company today. TTI actively promotes a strong corporate culture of respect and ethical integrity. Our Values are our beliefs, principles and standards that do not change over time. Values are the resources we draw on when asked to make decisions. They form the groundwork for our ethical behavior. All that we do at TTI must be consistent with the values to which we subscribe.