Customer Experience Representative

Techtronic Industries Canada Inc.; Toronto; On-site; CAD 43,000 - 53,000; Full time

Benefits offered by this job

Health and dental coverage

Savings plan with company match

Wellness credits

Paid time off (vacation/personal/volUN

Virtual healthcare services

Brand discounts

Education reimbursement

Job summary

Techtronic Industries Canada Inc. is seeking a Customer Experience Representative for our North York, ON location. The role focuses on delivering best-in-class service to customers and internal teams, ensuring accurate order entry and timely communication on pricing, inventory and shipping.

You will work closely with sales and cross-functional teams to support service excellence. The ideal candidate has at least 1 year in customer service, a college diploma or undergraduate degree, excellent

Qualifications

• Minimum 1 year of experience in a customer service role.
• Undergraduate degree or college diploma.
• Strong verbal and written communication skills; proficiency in Microsoft Office.
• A customer-focused mindset with a commitment to delivering exceptional service.
• Experience with Microsoft Dynamics AX and Oracle is considered an asset.

Responsibilities

• Provide support and build solid relationships with our customers and sales team.
• Perform accurate on-time order entry with 24 hours turnaround time.
• Own your order. Make sure it is precise in terms of products and prices.
• Inform customers by e-mail of order information, such as order number, unit prices, inventory level, shipping dates, and any anticipated delays.
• Support Customer Service E-Mail and phones with order inquiries (ETA/tracking), price and availability, basic product information
• Collaborate on cross functional tasks whenever required

Skills

Customer service

MS Office

Communication

Attention to detail

Team player

Education

Undergraduate degree or college diploma

Tools

Microsoft Dynamics AX

Oracle

Job description

At TTI, people come for the opportunity and stay for the culture! Job Description: Customer Experience Representative Techtronic Industries Inc. | Milwaukee® Full-Time | Permanent | 3381 Steeles Ave E, North York, ON| E1

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee®, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership. With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.

Position Description

We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative. The Customer Experience Representative will be responsible for delivering best-in-class service to all our customers both internally and externally. A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.

What You Will Do:

• Provide support and build solid relationships with our customers and sales team
• Perform accurate on-time order entry with 24 hours turnaround time
• Own your order. Make sure it is precise in terms of products and prices.
• Inform customers by e-mail of order information, such as order number, unit prices, inventory level, shipping dates, and any anticipated delays.
• Support Customer Service E-Mail and phones with order inquiries (ETA/tracking), price and availability, basic product information
• Collaborate on cross functional tasks whenever required

What You Will Bring:

• Minimum 1 year of experience in a customer service role.
• Undergraduate degree or college diploma.
• Strong verbal and written communication skills, with proficiency in Microsoft Office.
• A customer-focused mindset with a commitment to delivering exceptional service.
• A results-oriented approach, with the ability to prioritize tasks, meet business objectives, and work with a sense of urgency.
• Strong attention to detail and a collaborative, team-first attitude.
• An openness to giving and receiving feedback, with a desire for continuous improvement.
• Experience with Microsoft Dynamics AX and Oracle is considered an asset.

What You Will Benefit From

• 100% employer-paid health and dental coverage - for you and your family
• Competitive Annual base salary - $48,000
• Company-matched savings plan - we’ll match your contributions up to 6% of your earnings
• $500 in flexible wellness credits - choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA)
• Generous paid time off, including vacation, personal days, and volunteer time
• Access to virtual healthcare services - anytime, anywhere
• Exclusive employee perks - including brand discounts & preferred pricing with external vendors
• Education reimbursement program - supporting your continued learning and development
• Monday to Friday - 9-5 schedule - 40 hours a week

Visit our: Company Website, LinkedIn and Instagram today

Diversity, equity, and inclusion are at the core of our values at TTI.

Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

TTI is a world‑class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries.

Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture. Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide. TTI is proud of its own history, and proud, too, of the huge legacy of tradition and excellence that we have inherited from the brands that make up our Company today. TTI actively promotes a strong corporate culture of respect and ethical integrity. Our Values are our beliefs, principles and standards that do not change over time. Values are the resources we draw on when asked to make decisions. They form the groundwork for our ethical behavior. All that we do at TTI must be consistent with the values to which we subscribe.