Bilingual Customer Care Representative

Techtronic Industries Canada, Inc.; Toronto; On-site; CAD 43,000 - 53,000; Full time

Benefits offered by this job

Health & dental coverage

Savings plan match

Wellness credits

Paid time off

Education reimbursement

Employee discounts

Job summary

Techtronic Industries Canada, Inc. in North York, ON, seeks a Bilingual Customer Care Representative to assist English and French-speaking customers by phone, email and live chat, resolving inquiries and processing orders with a friendly approach.

You must be bilingual, have post-secondary education or equivalent, strong communication skills, and proficiency with Excel, Word and PowerPoint. TTI Canada offers a competitive base salary, employer-paid health and dental coverage, a savings plan

Qualifications

• Must be bilingual (French/English).
• Post-secondary education or equivalent experience.
• Excellent written and verbal communication skills.
• Proficient with MS Office (Excel, Word, PowerPoint).

Responsibilities

• Answer customer inquiries in English and French via phone, email, and live chat in a timely and friendly manner.
• Provide troubleshooting and product support including order entry and status updates.
• Handle escalated inquiries within department guidelines and strive to improve customer satisfaction.
• Develop sound product knowledge to deliver accurate information and solutions.

Job description

At TTI, people come for the opportunity and stay for the culture!Job Description: Bilingual Customer Care RepresentativeTechtronic Industries Inc. | RYOBI, RIDGIDFull-Time | Permanent | 3381 Steeles Ave E, North York, ON (Canada)| E1About TTI CanadaAre you ready to lead the way in shaping an empowering work environment with a global leader in power tools, outdoor equipment, and floorcare products? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like RYOBI, and RIDGID, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.Position DescriptionThe Bilingual Customer Care Representative will be acting as the voice of our company. You will be addressing live problems submitted by our customers via phone, email, and chats, in English and French. You will be responsible for all aspects of customer care, including customer inquiries, troubleshooting, order entry, and delighting our customers by resolving their issues and needs in a timely and pleasant manner.What You Will Do:Answer customer inquiries in English and French regarding all products via phone, email and live chats in a timely and friendly manner.Provide customer support including troubleshooting and assistance concerning product repair, use, and warranty.Handle escalated customer inquiries, disputes, and problems within department guidelines.Continually seek out ways to improve customer satisfaction.Develop sound Product Knowledge.What You Will Bring:Must be bi-lingual (French/English)Post-secondary education or equivalent experienceKnowledge of Power Tool industry preferredExceptional communication skills – written and oralInitiative and strong organizational skillsMust be proficient in computer skills and Microsoft Office applications, particularly Excel, Word, and Power PointWhat You Will Benefit From:At TTI Canada, we’re proud to offer a competitive and comprehensive rewards package that supports your health, financial well-being, and personal growth:100% employer-paid health and dental coverage - for you and your familyCompetitive annual base salary $48,000Company-matched savings plan - we’ll match your contributions up to 6% of your earnings$500 in flexible wellness credits - choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA)Generous paid time off, including vacation, personal days, and volunteer timeAccess to virtual healthcare services - anytime, anywhereExclusive employee perks - including brand discounts & preferred pricing with external vendorsEducation reimbursement program - supporting your continued learning and developmentVisit our: Company Website, LinkedIn and Instagram todayDiversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.