Bilingual Customer Care Pro (EN/ES) – Hybrid

Rubicon Path; Markham; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading utility management company in Canada is seeking a bilingual Customer Care Representative to enhance customer experience through timely assistance. Candidates should have previous call center experience, excellent communication skills, and be fluent in English & Spanish. This position offers flexible work hours and a hybrid work environment.

Qualifications

• Previous call center experience is a must.
• Experience in a service-oriented environment is preferred.
• Multi-lingual skills and utility industry experience are assets.

Responsibilities

• Enhance customer experience by providing timely assistance.
• Respond to incoming service requests efficiently.
• Research and resolve customer billing complaints.
• Record and track detailed customer interactions.

Skills

Fluency in English

Fluency in Spanish

Strong interpersonal skills

Analytical / problem-solving skills

Effective communication skills

Education

Minimum high school diploma or equivalent

Tools

CCB Oracle system

Genesys cloud system

Word

Excel

Sharepoint

Job description

A leading utility management company in Canada is seeking a bilingual Customer Care Representative to enhance customer experience through timely assistance. Candidates should have previous call center experience, excellent communication skills, and be fluent in English & Spanish. This position offers flexible work hours and a hybrid work environment.