Bilingual CX Specialist (French & English) — Hybrid

Manulife; Halifax; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Unlimited coffee

Well-being culture

Job summary

Manulife Bank Contact Center in Halifax is hiring a Bilingual Customer Service Representative (French & English) to handle inbound calls, email and chat. The role requires strong bilingual communication, a fast-paced service mindset, and the ability to navigate multiple systems within a hybrid work arrangement.

We offer a flexible hybrid model, with in-office collaboration Tuesday to Thursday and remote work on other days, plus perks like unlimited coffee and a culture that prioritizes

Qualifications

• Bilingual (verbal & written proficiency) in French and English due to frequent interaction with English-speaking customers or employees outside of Quebec.
• Experience in a fast-paced customer service environment.
• Call center experience will be considered a strong asset, especially within financial services.
• Strong technical skills and ability to navigate multiple systems.

Responsibilities

• Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat.
• Handle a high volume of inquiries, analyze issues, and deliver proactive solutions.
• Use advanced technology and software to document interactions accurately and resolve concerns efficiently.
• Demonstrate empathy and emotional intelligence to build trust and positive relationships.
• Stay informed about products, services, and industry regulations to provide accurate, useful information.
• Collaborate with colleagues and other departments to resolve complex issues.

Skills

Bilingual FR/EN

Fast-paced CS experience

Call center experience

Technical systems navigation

Job description

Manulife Bank Contact Center in Halifax is hiring a Bilingual Customer Service Representative (French & English) to handle inbound calls, email and chat. The role requires strong bilingual communication, a fast-paced service mindset, and the ability to navigate multiple systems within a hybrid work arrangement.

We offer a flexible hybrid model, with in-office collaboration Tuesday to Thursday and remote work on other days, plus perks like unlimited coffee and a culture that prioritizes