Bilingual Customer Account Specialist

Fuze HR Solutions; Markham; Hybrid; CAD 31,000 - 38,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Not disclosed is seeking a Bilingual Customer Account Specialist for a 12-month contract in Ontario, focusing on lease-end processes, account resolution, and collaboration with customers and dealer partners. The role requires handling high volumes, follow-up, and independent issue resolution.

Key duties include managing accounts at maturity, processing charges, and coordinating vehicle disposition while maintaining strong customer service and professional communication.

Qualifications

• Bilingual in English and French required.
• Experience in customer service, account administration, leasing, or automotive finance preferred.
• Strong verbal and written communication skills.

Responsibilities

• Manage accounts approaching or past lease maturity dates and coordinate follow-up.
• Communicate with customers and dealership partners regarding lease-end requirements and balances.
• Review and process charges related to excess mileage, wear and tear, or other fees.
• Handle inbound inquiries and conduct outbound follow-up calls.
• Process lease extensions and related paperwork.
• Resolve payout, invoice, and deposit issues related to lease-end.

Skills

Bilingual English/French

Communication skills

Education

High school diploma or equivalent

Post-secondary education

Job description

Our client, a well-established organization within the automotive finance industry, is seeking a Bilingual Customer Account Specialist to join their team on a 12-month contract.

This position supports customers and dealership partners throughout the lease-end process, with a focus on account resolution, documentation, outstanding charges, and vehicle disposition. The successful candidate will be comfortable managing a high volume of inquiries, following up on outstanding items, and working independently to resolve issues efficiently.

Key Responsibilities

• Manage accounts approaching or past their scheduled lease maturity dates and coordinate required follow-up.
• Communicate with customers and dealership partners regarding lease-end requirements, account balances, and outstanding documentation.
• Review and process charges related to excess mileage, wear and tear, missing equipment, payments, and other applicable fees.
• Handle inbound inquiries and conduct outbound follow-up calls as required.
• Process lease extensions, account documentation, condition reports, and related administrative paperwork.
• Resolve account issues involving payouts, invoices, deposits, and other lease-end matters.
• Prepare and maintain daily reports and ensure account information is accurate and up to date.
• Coordinate the preparation of vehicles for disposition or auction within established timelines.
• Work collaboratively with internal teams, customers, and dealer partners to ensure a smooth lease-end experience.
• Maintain a high level of customer service while balancing competing priorities and deadlines.

Qualifications

• High school diploma or equivalent; post-secondary education is an asset.
• Fluency in both English and French.
• Previous experience in customer service, account administration, collections, leasing, automotive finance, or a related environment.
• Strong verbal and written communication skills.
• Comfortable handling both inbound and outbound calls.
• Strong follow-up, organization, and attention to detail.
• Ability to communicate professionally and resolve issues with customers and business partners.
• Comfortable working in a fast-paced, high-volume environment.
• Strong problem-solving and negotiation skills.
• Proactive, flexible, and able to work effectively both independently and as part of a team.

What We Offer

• 12-month contract opportunity with a well-established automotive finance organization.
• Hybrid work environment.
• Pay Rate: $22.50 - $27.50/hr
• Collaborative and team-oriented workplace.
• Opportunity to gain experience across automotive finance, leasing, customer accounts, and remarketing operations

This posting reflects an active vacancy.

We use applicant tracking software and technology-assisted tools to support the screening and management of applications; all hiring decisions are made by our recruitment team.

We thank all applicants for their interest; however, due to application volume, only those selected for further consideration will be contacted.