Bilingual Lease-End Accounts Specialist (EN/FR)

Fuze HR Solutions; Markham; Hybrid; CAD 31,000 - 38,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Not disclosed is seeking a Bilingual Customer Account Specialist for a 12-month contract in Ontario, focusing on lease-end processes, account resolution, and collaboration with customers and dealer partners. The role requires handling high volumes, follow-up, and independent issue resolution.

Key duties include managing accounts at maturity, processing charges, and coordinating vehicle disposition while maintaining strong customer service and professional communication.

Qualifications

• Bilingual in English and French required.
• Experience in customer service, account administration, leasing, or automotive finance preferred.
• Strong verbal and written communication skills.

Responsibilities

• Manage accounts approaching or past lease maturity dates and coordinate follow-up.
• Communicate with customers and dealership partners regarding lease-end requirements and balances.
• Review and process charges related to excess mileage, wear and tear, or other fees.
• Handle inbound inquiries and conduct outbound follow-up calls.
• Process lease extensions and related paperwork.
• Resolve payout, invoice, and deposit issues related to lease-end.

Skills

Bilingual English/French

Communication skills

Education

High school diploma or equivalent

Post-secondary education

Job description

Not disclosed is seeking a Bilingual Customer Account Specialist for a 12-month contract in Ontario, focusing on lease-end processes, account resolution, and collaboration with customers and dealer partners. The role requires handling high volumes, follow-up, and independent issue resolution.

Key duties include managing accounts at maturity, processing charges, and coordinating vehicle disposition while maintaining strong customer service and professional communication.