Bilingual Cruise Reservations Agent - Travel Perks & Growth

Air Canada Vacations; Westmount; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading travel service provider in Montreal seeks a Call Center Agent for permanent, full-time employment. The role involves managing cruise reservations, providing exceptional customer service, and utilizing sales techniques. Ideal candidates are bilingual in English and French, possess strong attention to detail, and have relevant experience in tourism or sales. The company offers travel privileges, various benefit plans, and promotes diversity and inclusion in the workplace.

Benefits

Generous employee travel program

Health and dental benefits

Training and development tools

Qualifications

• College diploma in Tourism or equivalent experience.
• Ability to recognize sales opportunities and experience in sales.
• Bilingual in English and French with strong communication skills.
• Proficiency in reservation systems is an asset.

Responsibilities

• Meet Call Centre goals related to customer service and sales.
• Provide exceptional customer service to clients and travel agencies.
• Utilize upselling techniques to enhance sales.
• Maintain professionalism and customer satisfaction in all communication.

Skills

Sales experience

Attention to detail

Bilingualism (English and French)

Strong verbal and written communication

Fast-paced environment adaptability

Education

College diploma in Tourism or relevant experience

Tools

Revelex

Cruise Line systems

TTS

Job description

A leading travel service provider in Montreal seeks a Call Center Agent for permanent, full-time employment. The role involves managing cruise reservations, providing exceptional customer service, and utilizing sales techniques. Ideal candidates are bilingual in English and French, possess strong attention to detail, and have relevant experience in tourism or sales. The company offers travel privileges, various benefit plans, and promotes diversity and inclusion in the workplace.