Customer Relations & Lead Growth Coordinator

Savaria; Laval (administrative region); On-site; CAD 42,000 - 62,000; Full time

Job summary

Savaria in Laval, Quebec, is seeking a Customer Relations Coordinator for a 100% in-office role at our Laval office. You will manage client inquiries, coordinate store leads, and ensure timely follow-up to support sales growth and customer satisfaction.

You will be the first point of contact for inquiries via phone, email, or walk-in, respond to questions about products and pricing, and maintain accurate CRM data while collaborating with store leadership to optimize lead management and reporting.

Qualifications

• 2+ years of experience in customer service, sales coordination, or lead management.
• Excellent verbal and written communication in English and French; French preferred.
• Experience using CRM systems and lead-tracking tools.
• Highly organized with strong attention to detail.
• Ability to multitask in a fast-paced retail or sales environment.
• Professional, customer-focused attitude.

Responsibilities

• Serve as the first point of contact for client inquiries (phone, email, walk-in).
• Respond promptly to questions regarding products, services, pricing, and availability.
• Coordinate and distribute incoming sales leads to appropriate store managers or sales representatives.
• Track lead follow-ups to ensure timely response and conversion.
• Maintain accurate customer and lead data in CRM systems.
• Follow up with customers to ensure satisfaction and resolve concerns.
• Collaborate with store leadership to optimize lead management processes.
• Generate reports on inquiry volume, lead performance, and conversion rates.
• Identify opportunities to improve customer experience and response time.

Skills

Bilingual (English & French)

CRM & lead tracking experience

Organizational skills

Multitasking in fast-paced environment

Customer-focused attitude

Tools

CRM systems

Lead tracking tools

Job description

Savaria in Laval, Quebec, is seeking a Customer Relations Coordinator for a 100% in-office role at our Laval office. You will manage client inquiries, coordinate store leads, and ensure timely follow-up to support sales growth and customer satisfaction.

You will be the first point of contact for inquiries via phone, email, or walk-in, respond to questions about products and pricing, and maintain accurate CRM data while collaborating with store leadership to optimize lead management and reporting.