Bilingual Crisis Intake & Referral Specialist

Family Services Ottawa; Ottawa; Hybrid; CAD 53,000 - 60,000; Full time

Job summary

Family Services à la famille Ottawa (FSO-SFO) is seeking an Intake Worker for our Counselling Programs in Ottawa. You will be the first point of contact, conduct initial screening, and triage to connect clients with the appropriate supports. This is a permanent full-time, unionized role with a 35-hour work week.

The position requires crisis intervention, strong assessment skills, and cultural sensitivity to diverse client needs. Office-based at 312 Parkdale Avenue, Ottawa, starting ASAP.

Qualifications

• Bachelor of Social Work (BSW) or equivalent.
• Minimum one year in a social services setting.
• Bilingual in English and French required.

Responsibilities

• Provide on-site and telephone crisis intervention support.
• Respond to intake requests promptly and professionally.
• Conduct initial assessment and screening of clients requesting service.
• Provide supportive crisis intervention and assess risk for suicide or violence.
• Enter accurate client information into the database.

Skills

Crisis intervention

Assessment & triage

Documentation

Education

Bachelor of Social Work (BSW)

Job description

Family Services à la famille Ottawa (FSO-SFO) is seeking an Intake Worker for our Counselling Programs in Ottawa. You will be the first point of contact, conduct initial screening, and triage to connect clients with the appropriate supports. This is a permanent full-time, unionized role with a 35-hour work week.

The position requires crisis intervention, strong assessment skills, and cultural sensitivity to diverse client needs. Office-based at 312 Parkdale Avenue, Ottawa, starting ASAP.