73-2026 Intake Worker – Counselling Programs Temporary Full-Time

Family Services Ottawa; Ottawa; On-site; CAD 53,000 - 60,000; Full time

Job summary

FamilyServices à la famille Ottawa (FSO-SFO) seeks an Intake Worker for our Counselling Programs in Ottawa. You will be the first point of contact, performing initial screenings, triage, and crisis intervention to connect clients with appropriate supports.

The role is office-based, 35 hours a week, temporary full-time, with a salary range listed and unionized status. Strong assessment and interpersonal skills, plus English/French bilingualism, are essential.

Qualifications

• Bachelor of Social Work (BSW) or equivalent education/experience.
• Minimum one (1) year in a social services setting.
• Experience with diverse populations and crisis clients.
• Knowledge of risk assessment, community resources, and referral processes.
• Strong organizational, communication, and documentation skills.
• Bilingualism (English and French) is required; OCSWSSW registration and suicide risk training.

Responsibilities

• Respond to all intake calls promptly and professionally
• Conduct initial assessment and screening of clients requesting service
• Provide supportive crisis intervention and assess for suicide or violence risk
• Gather and enter accurate client information into the database
• Maintain counsellor’s availability and assign cases appropriately
• Provide referrals and liaise with community agencies Intake
• Open and close client files and support file administration
• Provide input on client needs and service trends
• Participate in team meetings, training, and administrative duties

Skills

Assessment

Crisis intervention

Interpersonal skills

Education

Bachelor of Social Work (BSW) or equivalent

Tools

Office 365

Client database systems

Job description

73-2026 Intake Worker – Counselling Programs Temporary Full-Time

We are seeking a skilled, compassionate,and client-centered Intake Worker to join our Counselling Programs team.

The Intake Worker serves as the first point of contact forindividuals requesting services, providing initial screening, assessment, and triage to ensure clients are connected to the most appropriate supports.

This role is well-suited for someone who thrives in a fast-paced, community-based environment and brings strong assessment, crisisintervention, and interpersonal skills.

Location: Ottawa, Office-based(312 Parkdale Avenue) Ottawa, Office- based.FSO-SFO is located on the unceded Territory ofthe Anishinaabe Algonquin Nation

StartDate: ASAP

Position: Temporary Full-Time, Unionized Level 4

Salary: $53,476.41 to $60,078.14

Hours of Work: Full-time hours 35 hours per week

JobID: 73-2026 Intake Worker (TemporaryFull-Time)

ABOUT US

FamilyServices à la famille Ottawa (FSO-SFO) has been strengthening individuals and families- and, by extension, the Ottawa community - since 1914. We provide skillful and compassionate support to address mental health, family conflict or violence, and parenting challenges that families face. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience.

Weserve individuals across the lifespan and within all types of familyconstellations, including children, youth, transitional-aged youth, adults,seniors, couples, and families. Our work is grounded in the real needs of ourclients and families, the complex environments they live in, and a strongfoundation of clinical and mental health expertise.

FromMothercare during the influenza epidemic of 1917, to supporting familiesthrough post-WWII reintegration, to redefining family therapy to reflect thediverse realities of “family”, FSO-SFO continues to innovate and evolve inresponse to the changing needs of our community.

Westrive to lead and convene the best and most promising practices, ensuring ourservices remain relevant and impactful.Today, 98% of clients report that working with FSI-SFO has had a positive impact on their lives.

Asan accredited non-profit charitable organization, FSO-SFO is a trusted pillarof the Ottawa community. Our team isunited by a commitment to well-being, belonging, community, accountability, and client-centered care.

Joinus in making a lasting difference for Ottawa families.

ABOUT THE POSITION

The Intake Worker is responsible for responding to incomingservice requests, conducting initial assessments, and providing crisisintervention when required.

KEY RESPONSIBILITIES

• Respond to all intake calls promptly and professionally
• Conduct initial assessment and screening of clientsrequesting service
• Provide supportive crisis intervention and assess forsuicide or violence risk
• Gather and enter accurate client information into thedatabase
• Maintain counsellor’s availability and assign casesappropriately
• Provide referrals and liaise with community agencies Intake
• Open and close client files and support fileadministration
• Provide input on client needs and service trends
• Participate in team meetings, training, and administrative duties

ABOUT YOU

Youare calm, empathetic, and professional in your interactions with clients andcolleagues. You are comfortable supporting individuals in distress and bringstrong assessment [BS1], crisis intervention, and decision-making skills.

Youare highly organized, adaptable, and able to manage competing priorities in a fast-paced environment. You value teamwork while maintaining the ability to work independently, and you are committed to delivering culturally responsive, client-centered care.

Qualifications &Requirements

• Bachelor of SocialWork (BSW) or equivalent combination of education and experience
• Minimum one (1)year of experience in a social services setting
• Experience workingwith diverse populations and clients in crisis
• Knowledge of riskassessment, community resources, and referral processes
• Strongorganizational, communication, and documentation skills
• Proficiency inOffice 365 and client database systems
• Bilingualism(English and French) is required
• Registration withOCSWSSW and training in suicide risk assessment

ADDITIONAL REQUIREMENTS

• - Vulnerable Sector Check
• - Legal eligibility to work in Canada

Welook forward to hearing from you.

FSO-SFO is an equal opportunity employer. Wecelebrate diversity and are committed to creating an inclusive workplace.Accommodation is available throughout the recruitment process. Please let usknow how we can best support you.

Whilewe thank all candidates for their interest, only those selected for aninterview will be contacted.