70-2026 On-Site Worker (SAP) Supervised Access Program CASUAL

Family Services Ottawa; Ottawa; On-site; CAD 48,000 - 54,000; Part time

Job summary

Family Services à la famille Ottawa (FSO-SFO) is seeking a Casual On-Site Worker to support the Supervised Access Program in Ottawa. The role focuses on supervising visits and exchanges with children and families in a safe, respectful environment.

Reporting to the parenting program manager, you will monitor visits, coordinate volunteers, collect fees, and maintain accurate records. Evening and weekend availability is required; bilingual English/French is preferred.

Qualifications

• Minimum Grade 12 education with some post-secondary coursework in social services.
• At least two years of related experience.
• Experience with diverse populations and sensitive situations.
• Knowledge of child custody, access, and trauma-informed approaches.
• Non-violent crisis intervention skills.
• Bilingual English and French preferred.

Responsibilities

• Monitor supervised visits to ensure safety and child-centered focus.
• Coordinate visit lineups and inform clients of changes.
• Prepare visit spaces and activities.
• Record program fees and maintain receipts.
• Attend mandatory staff trainings and meetings.
• Complete incident reports as required.

Skills

Interpersonal skills

Conflict management

Documentation accuracy

Crisis intervention

Teamwork

Bilingual English/French

Education

Grade 12 or equivalent

Post-secondary coursework in social services

Job description

We arecurrently recruiting a Casual On-Site Worker to join our Supervised AccessProgram team. This is an opportunity for a dedicated and people-focusedprofessional who is passionate about supporting children and families in asafe, respectful, and child-centered environment. The successful candidate willthrive in a fast-paced setting, bring strong communication and problem-solvingskills, and demonstrate a commitment to professionalism, fairness, and teamworkwhile supporting supervised visits and exchanges.

Location

Ottawa, Office-based.FSO-SFO is located on the unceded Territory of the Anishinaabe Algonquin Nation

Start date

Immediate

Position

Union

Salary

Level 3 $48,157.76 to $54,102.91

Job ID

70-2026 Supervised AccessProgram (SAP) On-Site Worker Casual

ABOUT US

Family Services à la famille Ottawa (FSO-SFO) has beenstrengthening individuals and families—and, by extension, the Ottawacommunity—since 1914. We provide skillful and compassionate support to helppeople navigate mental health concerns, parenting challenges, and family conflict orviolence. Through accessible counselling, support groups, and educationalprograms, families increase their knowledge and skills, adopt healthystrategies, build meaningful connections, and enhance resilience.

We serve individuals across the lifespan and within alltypes of family constellations, including children, youth, transitional-agedyouth, adults, seniors, couples, and families. Our work is grounded in the realneeds of clients, the complex environments they live in, and a strongfoundation of clinical and mental health expertise.

From Mothercare during the influenzaepidemic of 1917, to supporting families during post-WWII reintegration, toredefi ning family therapy to reflect the diverse realities of“family,” FSO-SFO continues to innovate and evolve in response to the changingneeds of our community.

We strive to lead and convene the best and most promisingpractices, ensuring our services remain relevant and impactful. Today, 98% ofclients report that working with FSO-SFO has had a positive impact on theirlives.

As an accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community.Our team is united by a commitment to well-being, belonging, community,accountability, and client-centered care.

Join us in making a lasting differencefor Ottawa families.

ABOUT THE POSITION

Reportingto the Manager of the parenting program, you will be responsible for monitoringand ensuring coordination of the supervised visitation and exchange servicesfor the supervised access program. The program worker supervises visits,ensures that the program guidelines are respected, assigns volunteer visitmonitors to families, answers questions and concerns from clients and volunteervisit monitors, defuses potential conflicts, reviews observation notes, andcollects and records program fees.

Major Responsibilities

• Monitor and facilitate safe,neutral, and child‑focused supervised visits and exchanges
• Update program lineups and informclients of schedule changes or cancellations
• Prepare visit spaces andactivities to ensure a welcoming and appropriate environment
• Ensure all participants adhere toprogram guidelines and intervene as required
• Supervise visits (up to twohours) when volunteer visit monitors are unavailable
• Provide on‑site support andorientation to volunteer visit monitors
• Respond to client questions,concerns, and potential conflicts with professionalism
• Review visit observation notesfor accuracy and completeness by the end of the shift
• Complete and file criticalincident reports as required
• Collect program fees, issuereceipts, and maintain accurate payment records
• Maintain a tidy and safe visitsite; ensure supplies are returned and stored properly
• Prepare and photocopy documentsas required for program delivery
• Attend mandatory staff trainingand Supervised Access Program meetings
• Administer client satisfaction oroutcome surveys as directed
• Perform other related duties asrequired

ABOUT YOU

You are calm,responsible, and respectful in your interactions with children, families, andcolleagues. You are comfortable working in emotionally charged environments andcan de-escalate situations while maintaining professional boundaries. You valueteamwork, accurate documentation, and client‑centered service delivery.

Qualifications and Requirements

• QMinimum Grade 12 education, withsome post‑secondary coursework in social services or a related field
• At least two (2) years of relatedexperience
• Experience working with diversepopulations, including variations in culture, race, socio‑economic status,gender identity/expression, and sexual orientation
• Basic understanding of childcustody, access, and family dynamics
• Knowledge of child‑centered andtrauma‑informed approaches
• Awareness of domestic violencedynamics and family conflict
• Strong interpersonal and conflict‑managementskills
• Ability to maintain accurate andtimely records
• Non‑violent crisis interventionskills
• Basic First Aid (asset)
• Bilingual (English and French)preferred

Additional Requirements

• Proof of legal entitlement towork in Canada
• Successful Vulnerable SectorCheck prior to first shift
• Availability to work evenings andweekends

FSO‑SFO is an equalopportunity employer. We celebrate diversity and are committed to creating aninclusive workplace. Accommodation is available throughout the recruitmentprocess — please let us know how we can best support you.