Bilingual Credit & Collections Analyst - Canada

Piedmont-Plastics-Can; Toronto; On-site; CAD 58,000 - 68,000; Full time

Benefits offered by this job

Health, dental, vision

RRSP matching

Paid time off

Job summary

Piedmont Plastics is seeking a Bilingual Credit & Collections Analyst to join our Canada team in a hybrid role (Scarborough or Montréal). You will manage credit risk, collections activities, and the accounts receivable program, communicating in English and French and collaborating with sales and management to accelerate collections.

The role requires 2–3 years of credit/collections experience, proficiency in Excel, and knowledge of Canadian sales tax rules.

Qualifications

• Two to three years of credit and collections experience (high-volume environment preferred).
• Fluent in English and French.
• Strong working knowledge of credit and collections processes.
• Knowledge of laws and best practices related to commercial credit and collections.
• Knowledge of sales tax across multiple Canadian provinces.
• Experience using accounting software and MS Office, especially Excel and Outlook.

Responsibilities

• Review files to select delinquent accounts for collection efforts.
• Make collection calls and process necessary correspondence with internal teams and customers.
• Set credit limits on customer accounts.
• Evaluate customer records and decide on credit actions or collection initiation.
• Confer with credit associations to exchange information.
• Interview customers to investigate complaints and verify charges.
• Create databases documenting collection activities and prepare reports.

Skills

Bilingual English/French

Credit & collections experience

Excel proficiency

Time management

Mathematical calculations

Tools

Accounting software

Job description

Bilingual Credit & Collections Analyst - Canada

Job Category: Administrative OPP

Requisition Number: BILIN002193

• Posted : July 28, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Scarborough
938 Tapscott Rd
Scarborough, ON M1X1C3, CAN

Scarborough
938 Tapscott Rd
Scarborough, ON M1X1C3, CAN

Piedmont Plastics is the leading independent and privately held distributor of performance plastics in North America. Our products are used in industrial markets such as OEM's, food processing, aerospace, semiconductor/electronic, oil and gas, transportation, marine, POP and sign and graphics. Since first opening our doors in 1968 with just one location and five employees, Piedmont has grown to over 50 locations across the U.S., Canada, and Mexico, employing over 650 individuals.

At Piedmont Plastics, we are a family, and believe our people are the foundation of our success. Our company culture is engrained in every facet of our business, and we are devoted to maintaining an enjoyable, open, and supportive atmosphere across the organization. We care about and respect one another by demonstrating integrity in everything that we do and take pride in giving our employees the ability to thrive in a growth-oriented environment.

Our diverse workforce brings passion to the mission of Piedmont Plastics every day – to be best-in-class in the distribution of performance plastics. Our materials can be found in every industry market segment, and we are concentrated on satisfying our customers with expert product knowledge and a solutions-focused mentality.

Join a team that works together in a collaborative and winning environment to continuously exceed customers’ expectations.After all, Piedmont Plastics is “where solutions take shape!”.

We are currently looking for a Bilingual Credit & Collections Analyst to join our team in Canada. Working with the Credit Manager and the Credit team, the Credit & Collections Analyst will be responsible for managing our credit risk, collection activities, and overall accounts receivable program. This position requires the ability to communicate professionally, both verbally and in writing, in English and French. This is a hybrid role, requiring four days per week in the office and one day per week working remotely. The successful candidate may be based out of either our Scarborough, ON or Montréal, QC location.

In this position, you will be required to:

• Review files to select delinquent accounts for collection efforts.
• Makes collection calls on assigned accounts and process necessary correspondence with internal teams and external customers.
• Sets credit limits on customer accounts.
• Evaluate customer records and recommend that accounts be closed, credit limit reduced or extended, or collection initiated, based on customer payment history, financial information, and purchasing activity.
• Confer with representatives of credit associations and other businesses to exchange information concerning credit ratings and forwarding addresses.
• Interview customers by telephone to investigate complaints, verify accuracy of charges, or correct errors in accounts.
• Create and maintain databases documenting collection activities for all accounts.
• Prepare reports outlining current findings and recommendations for accounts being considered for write-off.
• Partner with sales and management when necessary, to accelerate the collection process, resolve disputes, and communicates effectively regarding customer accounts.
• Maintain customer sales tax status and valid exemption certificates.

To be successful in this role, an ideal candidate will have:

• Two to three years of credit and collections experience (high-volume environment preferred)
• The ability to communicate fluently in both English and French
• Strong working knowledge of credit and collections processes
• Knowledge of applicable laws, regulations, standards, and best practices related to commercial credit and collections
• Knowledge of sales tax requirements across multiple Canadian provinces
• Knowledge of standard office practices and procedures
• Experience using accounting software and related applications
• Advanced proficiency with Microsoft Office applications, particularly Excel and Outlook
• The ability to perform mathematical calculations quickly and accurately
• Excellent organizational and time management skills with the ability to prioritize work and meet deadlines
• The ability to manage multiple projects simultaneously
• The ability to work independently as well as collaboratively within a team
• The ability to establish and maintain positive working relationships with internal and external stakeholders
• The ability to thrive in a fast-paced environment

We offer:

• Industry-leading wages ($58,000 - $68,000)
• A comprehensive benefits package including health, dental, vision, RRSP matching and paid time off.
• An opportunity to work in a growing industry

Piedmont Plastics is committed to equal employment opportunities and does not discriminate on the basis of race, colour, ancestry, place of origin, ethnic origin, citizenship, creed (religion), sex, sexual orientation, gender identity or gender expression, age, marital or family status, disability, genetic characteristics, or any other protected ground under applicable federal or provincial legislation.