Bilingual Collections Agent

Northlake Financial ULC; Barrie; On-site; CAD 36,000 - 44,000; Full time

Benefits offered by this job

Base salary starting at $40,000

Competitive commission structure

Paid wellness days

Comprehensive benefits package

Employee Assistance Program (EAP)

Job summary

A Canadian automotive finance company in Barrie seeks a Collections Agent responsible for guiding customers through repayment processes. The ideal candidate is fluent in French and English, has experience in financial services, and excels in problem-solving. This position offers a starting salary of $40,000 annually, a competitive commission structure, and comprehensive benefits. Applicants should be prepared to work flexible hours and maintain professionalism in all customer interactions.

Qualifications

• 1–2 years' experience in financial services or collections.
• Ability to work flexible hours between 7 am and 9 pm.
• Must show discretion in confidential matters.

Responsibilities

• Engage with customers to guide through repayment processes.
• Manage late-stage delinquency accounts and develop repayment strategies.
• Ensure compliance with regulatory standards in all collection activities.

Skills

Fluency in French and English

Effective communication skills

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft 365 (Outlook, Teams, SharePoint)

Job description

About Northlake Financial

Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard‑working, innovative team, this opportunity is for you.

Why Work for us?

Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance industry with a full spectrum of dynamic rates and services for dealers. We specialize in the acquisition and servicing of prime and sub‑prime automotive financing contracts. Our employees flourish in an exciting and engaging environment.

Office Location: Barrie, ON (This role does not provide remote or hybrid work).

Purpose of a Collections Agent:

The Collections Agent is responsible for engaging with customers over the phone to support and guide them through the repayment process. This role requires a strong customer service mindset, creative problem‑solving, and the ability to work within policy while applying sound judgment. A successful agent will be results‑driven, integrity‑focused, and able to work independently in a fast‑paced, target‑oriented environment.

Job Responsibilities of a Collections Agent:

• Working with our, but not limited to, our French speaking customers to prevent delinquency and create financial plans to help them get caught up
• Manage late‑stage delinquency accounts by developing repayment strategies tailored to each customer’s situation
• Educate customers and address frequently asked questions with clarity and professionalism
• Deliver outstanding service while meeting or exceeding NorthLake Financials' performance metrics and collection targets
• Initiate contact with past‑due customers via appropriate communication channels and negotiate payment arrangements within approved authority levels
• Apply internal policies and procedures to ensure consistent and fair payment recovery practices
• Evaluate account risks and elevate for further action when necessary
• Accurately document all call activity and customer interactions in the collections system, including promises to pay and agreed‑upon timelines
• Ensure compliance with regulatory standards and industry best practices in all collection activities
• Consistently meet individual and team collection goals
• Carry out additional collection‑related duties as assigned

Requirements of a Collections Agent:

• Fully Fluent in both French & English
• Ability to work flexible hours between 7 am and 9 pm Monday‑Saturday
• Effective communication skills both oral and written
• Ability to show discretion in confidential matters
• Must be able to work independently as well as be an effective team member
• Excellent organizational and time management skills

Qualifications of a Collections Agent:

• High school diploma or equivalent education required
• 1–2 years' experience in financial services or collections
• Intermediate skill set in Microsoft 365 applications such as Outlook, Teams & SharePoint

Compensation:

• Base Salary starting at $40,000 annually
• Competitive Commission Structure with performance‑based earning potential
• Your Birthday off, paid
• Paid wellness days
• Comprehensive Benefits Package including health and dental coverage
• Employee Assistance Program (EAP) for mental health and wellness support
• Bonusly employee recognition and rewards platform

Northlake Financial appreciates all interest in this position. We are an Equal Employment Opportunity employer and all decisions are based on merit and business needs and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by Canadian Human Rights Commission. This applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.

Northlake is committed to providing reasonable accommodation to applicants with disabilities. If you require any additional support, email the hiring manager.