Bilingual Credit & Collections Analyst

Drake International; Toronto; Hybrid; CAD 60,000 - 78,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP with 50% employer match

3 weeks vacation

Shared Success Bonus Plan

Job summary

Drake International in Ontario is seeking a Bilingual Credit & Collections Analyst to own a portfolio, assess credit risk, and make order hold or release decisions in a high-volume B2B environment. You will work with Sales, Accounting and Management to resolve disputes, follow up on balances, and improve collections while maintaining strong customer relationships.

This hybrid role offers health and dental benefits, an RRSP program with a 50% employer match, and three weeks of vacation.

Qualifications

• 2 to 3 years of credit and collections experience in a high-volume B2B environment.
• Experience reviewing credit reports, financial statements, payment histories, and customer data to make credit decisions.
• Strong knowledge of credit analysis, collections, accounts receivable, and risk assessment.

Responsibilities

• Manage a portfolio of customer accounts and proactively follow up on outstanding balances.
• Assess credit risk, recommend credit limits and account actions, and make order hold or release decisions.
• Resolve disputes, support timely collections, and maintain accurate account records.
• Provide recommendations on escalated accounts and write-offs.

Skills

Bilingual English/French

Credit & collections experience

Credit risk analysis

Excel proficiency

ERP/Accounting system experience

Analytical/reconciliation/problem‑solv

Customer relationship management

Tools

Microsoft Excel

ERP systems

Job description

This Bilingual Credit & Collections Analyst role is ideal for an experienced credit professional who enjoys analyzing risk, resolving account issues, and building productive customer relationships. If you are ready to take greater ownership of credit decisions in a high-volume B2B environment, this could be a natural next step in your career.

Why This Role

Join a growing, industry-leading distributor serving industrial and manufacturing customers across Ontario. You will have meaningful ownership of your customer portfolio, including assessing creditworthiness, managing credit limits, and making order hold or release decisions. You will have the autonomy to make an impact, with support and guidance from the Credit Manager when needed.

The Role: Bilingual Credit & Collections Analyst

You will manage a portfolio of customer accounts, proactively follow up on outstanding balances, and help reduce delinquency while maintaining strong customer relationships. You will assess credit risk using credit reports, financial statements, and payment histories, recommend credit limits and account actions, and make order hold or release decisions. Working closely with customers, Sales, Accounting, and Management, you will resolve disputes and payment discrepancies, support timely collections, maintain accurate account records, and provide recommendations on escalated accounts and write-offs.

What You’ll Bring

• Bilingual communication skills in English and French
• 2 to 3 years of credit and collections experience in a high-volume B2B environment
• Experience reviewing credit reports, financial statements, payment histories, and customer data to make credit decisions
• Strong knowledge of credit analysis, collections, accounts receivable, and risk assessment
• Advanced proficiency with Microsoft Excel and experience using accounting or ERP systems
• Strong analytical, reconciliation, problem-solving, and account management skills
• The ability to manage challenging collection conversations professionally and build effective working relationships

Benefits & Environment

This hybrid opportunity offers comprehensive health and dental benefits, an RRSP program with a 50% employer match, and three weeks of vacation. Corporate employees are also eligible for the Shared Success Bonus Plan, based on overall company profitability, with the potential to earn up to approximately 4.5% of salary. You will join an established organization with opportunities to grow while supporting customers across North America.

Since 1951, Drake International has connected people with meaningful work across Canada and globally. We are an equal opportunity employer committed to diversity, inclusion and accessibility. Accommodations are available throughout the recruitment process. For accommodation requests, contact 905-279-7606.

This hiring process may use AI-enabled tools to support recruitment activities.