Credit Representative

Canon Canada Inc.; Brampton; Hybrid; CAD 48,000 - 55,000; Full time

Benefits offered by this job

Comprehensive health coverage

Life insurance, disability and well‑n;

RRSP matching & Profit‑Sharing

Tuition Assistance Program

Discounts on Canon products

On-site cafeteria

Employee gym and wellness

Employee referral program

Recognition programs

Community involvement

Job summary

Canon Canada Inc. is seeking a Credit Representative for a hybrid role in the Peel Region/Brampton area. You will manage AR collections, release orders per guidelines, reconcile accounts, and resolve disputes while maintaining strong customer relationships.

The role requires at least 1 year in collections (B2B preferred) and proficiency with Google Workspace and Microsoft 365. Bilingual French is an asset. Hybrid schedule: in-office three days a week with remote work options.

Qualifications

• Post-Secondary education.
• Minimum 1 year experience in collections, preferably B2B.
• Strong time management and multitasking to handle a large account portfolio and high-volume collections.
• Intermediate analytical skills to interpret policies and resolve issues.
• Experience with supplier portals.
• Proficiency in Google Workspace and Microsoft 365 with VLOOKUP and pivot tables.
• Bilingual French is an asset.

Responsibilities

• Contact customers regarding outstanding invoices, payment status, and payment arrangements.
• Review accounts receivable aging reports, identify collection risks and prioritize activities.
• Maintain accurate collection records and customer communications.
• Identify and resolve invoice discrepancies through cross-department collaboration.
• Escalate delinquent accounts and advise on third-party collections when appropriate.
• Review and approve orders on credit hold within company guidelines.
• Assess credit risk and review customer credit limits and make recommendations.
• Assist with training and onboarding of new Credit department staff.

Skills

Time management

Multitasking

Analytical skills

Supplier portals

Google Workspace

Microsoft 365

VLOOKUPs

Pivot tables

Bilingual French (asset)

Education

Post-Secondary education

Tools

Google Workspace

Microsoft 365

Job description

Credit Representative - Hybrid

• Are you ready to take your career in Credit and Collections to new heights?
• Do you thrive in a fast-paced, collaborative environment?

Reporting to the Credit Supervisor, you will be responsible for collection of accounts receivable in a Business-to-Business setting, order release within corporate guidelines, account reconciliation and dispute resolution, and customer relationship management.

Key Responsibilities:

• Contact Customers regarding outstanding invoices, payment status, and payment
  arrangements.
• Review accounts receivable aging reports, identify potential collection risks and
  prioritize collection activities.
• Maintain accurate and detailed collection records and customer communications.
• Identify and resolve invoice discrepancies through cross-departmental collaboration
  to minimize collection delays and accelerate payment recovery.
• Escalate delinquent accounts to senior management and make recommendations for
  third-party collection when appropriate.
• Review and approve orders on credit hold within company guidelines.
• Assess credit risk, review customer credit limits, and make credit recommendations
  as required.
• Assist with the training and onboarding of new employees in the Credit department.

To Succeed, You Will Need:

• Post-Secondary education
• Minimum 1 year experience in collections, preferably in a Business-to-Business environment
• Strong time management and multitasking skills to handle large account portfolio and higih-volume collections
• Intermediate analytical skills to understand corporate policies and procedures and resolve issues effectively
• Experience with supplier portals
• Proficiency in Google Workspace and Microsoft 365 with experience in VLOOKUP’s and pivot tables
• Bilingual French is an asset

Why Join?

HYBRID WORK

• We offer a Hybrid work schedule. You will be in the office Mondays, Wednesdays, and Thursdays each week, and can work from home for the remainder of the week (subject to specific business needs requiring office attendance)
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit-Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

• Free coffee and snacks
• On-site cafeteria and outdoor patio
• Employee gym and fitness centre
• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement
• Employee Appreciation Events

• A current vacancy exist.
• Canon Canada Inc. is committed to transparent and fair compensation and job postings. This position offers a competitive salary within the specified range. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
• Compensation Range $47,700 - 55,000 annually.

Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital imaging solutions to Canadians.

At Canon Canada, we've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness.

We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks. We want your career with us to be a journey, and we provide the tools to help you contribute and succeed from Day 1.

As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Canon Canada is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at [e-mail] or at 1-855-531-3850 or 905-863-8713. To learn more about Canon Canada, visit careers.canon.ca.