Bilingual Senior Collections Specialist

Vaco by Highspring; Markham; On-site; CAD 64,000 - 80,000; Full time

Benefits offered by this job

Discretionary bonus

Benefits from day one

Wellness reimbursement $400/year

RRSP matching

Vacation & sick leave

Job summary

Vaco by Highspring is seeking a Bilingual Senior Collections Specialist in the Greater Toronto Area. You will manage delinquent accounts, negotiate payment plans, and collaborate with internal teams to resolve complex matters.

The role requires strong negotiation, analytical, and communication skills, with 3+ years in collections or related fields. Benefits are provided from day one, with a discretionary bonus opportunity.

Qualifications

• Bilingual English and French is an asset.
• 3+ years in collections or related fields.
• Post-secondary education or equivalent preferred.

Responsibilities

• Manage and resolve complex delinquent accounts, including escalated collections and bankruptcies.
• Negotiate payment arrangements with customers professionally.
• Document collection activities and resolutions in designated systems.
• Assess risk and determine next steps in account recovery.
• Collaborate with internal departments and external partners to resolve complex matters.

Skills

Bilingual English/French

Collections experience

Negotiation

Analytical thinking

Time management

CRM systems

Communication

Education

Post-secondary education or equivalent

Tools

CRM systems

Job description

Our client is a financial services provider for an automotive brand. They are looking for a Bilingual Senior Collections Specialist to join their team!

Why Work Here

• Bonus: yes, discretionary
• Benefits: yes, from day – 100% funded by the employer + Fitness/Wellness Reimbursement - $400.00 per year
• RRSP: yes, really good match
• Vacation: 3 weeks + 6 sick days and 4 casual absence per year
• Company Perks: Vehicle discount

About the Opportunity

• Manage and resolve complex delinquent accounts, including escalated collections, repossessions, fraud-related matters, bankruptcies, consumer proposals, deceased estates, and insurance-related recoveries.
• Handle inbound and outbound customer communications to negotiate payment arrangements and resolve account issues in a professional, respectful, and customer-focused manner.
• Maintain consistent follow-up on assigned accounts and complete all required account maintenance and documentation accurately and efficiently.
• Assess account risk and potential losses while providing appropriate solutions in accordance with company policies and applicable legal and regulatory requirements.
• Accurately document collection activities, account updates, customer interactions, and resolution efforts within designated systems.
• Review account information and characteristics to assess risk, determine appropriate next steps, and make recommendations as required.
• Utilize available collection, account management, and skip-tracing resources to effectively manage delinquent accounts and minimize losses.
• Collaborate with internal departments and external partners, including legal representatives and service providers, to resolve complex account matters.
• Escalate sensitive, high-risk, or complex issues to management when appropriate.
• Exercise sound judgment when making decisions related to account resolution, recovery, and escalation.
• Monitor and follow up on escalated, cancelled, or unresolved accounts, including matters involving insurance or other recovery processes.
• Process account closures, write-offs, and other financial adjustments in accordance with established policies and procedures.
• Contribute to team objectives and continuous improvement initiatives by providing feedback, supporting process enhancements, and participating in training and departmental projects.
• Provide guidance, support, and mentorship to colleagues by sharing knowledge, best practices, and experience.
• Assist with administrative responsibilities and other duties as required.

About You

• Bilingual communication skills in English and French are considered an asset.
• 3+ years of relevant experience in collections, account management, financial services, customer service, or a related field.
• Post-secondary education or equivalent experience is preferred.
• Strong communication, negotiation, analytical, and decision-making skills.
• Excellent problem-solving abilities with the capacity to assess risk and recommend appropriate solutions.
• Strong organizational and time-management skills, with the ability to manage multiple priorities.
• Highly accountable, results-oriented, and able to work effectively in a fast-paced environment.
• Collaborative team player with a willingness to share knowledge and support colleagues.
• Ability to manage high-volume workloads while maintaining accuracy and attention to detail.
• Self-motivated with the ability to work independently and exercise sound judgment.
• Proficiency with Microsoft Office and customer relationship management (CRM) or account management systems.

Salary Range

$64,000 - $80,000 / year

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if one is needed to participate in the job application or interview process, please contact [e-mail].

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

Having said that Vaco by Highspring believes that the salary range referenced reasonably estimates the base compensation for an individual hired into this position. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company’s retirement plan (or similar retirement benefits).