Bilingual Collections Specialist — Empathy-Driven Support

National Bank of Canada; Montreal; On-site; CAD 28,413 - 40,467; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Telemedicine service

Virtual sleep clinic

Job summary

A prominent financial institution in Montreal is looking for a Collection Customer Service Agent. This entry-level position involves contacting clients to suggest payment agreements and aiding their financial health. Candidates need a high school diploma and experience in customer service. Bilingualism in English and French is essential. The role includes comprehensive training and a range of benefits such as health programs, a generous pension plan, and opportunities for career progression.

Qualifications

• Customer service and advisory experience is required.
• Aptitude for building strong relationships with clients.
• Fluency in both English and French is mandatory.

Responsibilities

• Contact clients to establish trust-based relationships.
• Analyze clients' financial situations to suggest payment agreements.
• Educate clients on their financial situation.

Skills

Customer service experience

Relationship building

Bilingualism (English/French)

Education

High school diploma

Job description

A prominent financial institution in Montreal is looking for a Collection Customer Service Agent. This entry-level position involves contacting clients to suggest payment agreements and aiding their financial health. Candidates need a high school diploma and experience in customer service. Bilingualism in English and French is essential. The role includes comprehensive training and a range of benefits such as health programs, a generous pension plan, and opportunities for career progression.